Empire Pools

HORRIBLE CUSTOMER SERVICE AND WORK! You have been warned. Do not use this company. They opened my pool and damaged my filter. Left the pool running with water leaking. Did absolutely nothing to remedy the situation. Horrible Company!

Hired to open the pool and then do initial vacuum and weekly service. The filter pump ran for one day, after that it stopped, called and was told that the vacuum crew would look at it. Came vacuumed left the hose running without informing me and left, the pump was never looked at. Called back and asked to have someone come look at the pump, was given a recommendation to get it running and it did not work. Called back again was 5ild again that the crew coming to vacuum would look at it.

Not only did they not do anything with the pump they didn't fully clean and vacuum the pool. When U called back I was told I had to wait another 2 days for someone to come back. Meanwhile the pool is turning green. My advice: Find a different company!

They always help and answer my questions even if I am not currently using their services. I used their biweekly pool service for one season and was very satisfied! Their service via texting is so easy to use.

Warning! Customer service- complete zero's. You get yelled at by an aggressive staff. Don't hire! They're "too busy" to service your pool correctly. Sand all over the bottom of my pool- they couldn't bother coming to find out what it was. They asked for pictures because they don't have the time to see for themselves what the problem is. Go on vacation? They slack off completely. No one deserves that

I texted them to make an appointment to close my pool but had to cancel but will be giving them 5 stars because they quoted less than HALF of the outrageous 500 dollar fee from Leslie's pool. Extremely fair priced! Hire them. Will be using them next season. Thank you.

Despite some negative reviews, I decided to give Empire Pools a try, the supposed best of LI per News 12. Well I can quite emphatically state that they are not even in the ballpark of anything that resembles "best." The opening was done and a temporary pipe fitting was left on improperly, net result two thousand gallons of water down the backside of the house! Luckily I was home or my pump would have burned out. Called to let them know that my pool was literally losing water, they told me to put the temp fitting back on and that they would be back in a few days. Needless to say, I knew I was in trouble, when they didn't come back to fix it.

I stuck with them for the pump/motor to put on my waterfall (I literally called everyone else nobody was available) after many phone calls and texts they finally give me an inflated price which they justify as being for a warranty. I had old PVC, told them to check it, and we agreed to repair it. After they installed it and left I noticed a valve wasn't working.

I called them and they said they couldn't come back for 4 days to fix it even though we discussed PVC repairs. Yesterday they came back and instead of installing a five dollar valve(mind you I gave them 1200 bucks!) they said they repaired the valve which when I got home is still dripping down the waterfall. Negative 5 stars! Worst of Long Island.

Don't trust the men they sent. They are in a rush. Last year I pad them to clean the de filter and they broke the manifold. I bought a new manifold and the owner said the would install it for free. The men who came especially one with the curly hair and man bun just gave me an attitude. First he didn't want to do it secondly he left the lid of and didn't bother to close the DE filter cover. He kept speaking in Spanish under his breath as though I didn't understand. Do not hire them unless you have money to throw and accept rude substandard work.

Upon opening the pool, before realizing there was a short in pump, they through the chemicals in the pool. So with no filter running, that was a waste. I was advised in a text that I would receive a free filter inspection. The next day the pump was working and connected, it took them 2 weeks to come and check it out. Their concept of a free filter inspection is just looking at it! Unbelievable!

Every time I called Joe would talk over me and repeat himself. He was rude and nasty on numerous occasions, finally I got nasty and hung up on him. When I asked to speak to a manager or owner I was told no one is available. It's ironic if you listen to the recording while on hold empire pools says they treat your pool like their own. I highly doubt it!

If they would have inspected the pool properly they would have realized I needed a new filter, which obviously a better pool company figured out and replaced. So I will never use Empire Pools again you can thank Joe!

Initially I didn't leave a written review. I read the various reviews and somewhat shocked at the couple of bad ones so I decided to add my experiences. I have used Empire for a few years. I've had my pool for 25 years and have had three different companies over that time. Each year that I've used them for opening and closing of my pool they come on time, they are efficient, and they are respectful of my property. I tip the workers for a job well done.

I texted Empire pool to cancel my pool opening appointment for next week. Yes I moved my dates twice for the opening. There "customer service" texted back " strange you reschedule it once already and not a nice way to treat people. Also for me not to contact them for any services". Everyone who owns a house know that things happens and need to take care what's important. There response is unprofessional and rude. As if they are the only company in Long Island that do any pool services.

Run for your life! empire pools are crooks. they robbed me of 350.00 and did not perform their job. i was left with a pool full of leaves and a leak in water pump. and i called to tell them about the situation, and i was told i would have to wait and never got a call back. meanwhile pool was leaking gallons of water. worst business antics i've ever encountered. they need to closed just like the other office. trust me when i tell you. you will definitely be sorry if you choose to use this company. unprofessional

This company came to the rescue for me with my pool this summer. I'm using them for weekly maintenance and the price is fair, the guys are professional, respectful, on time, & reliable. I can't say enough positive things. I've been using them so far for about a month and a half and everything has been smooth sailing. As of right now I highly recommend this pool service.

Empire Pools does an absolutely fantastic job in all aspects of pool service. I've been with them for almost 20 years and have been happy with the quality of work and service each and every job. They open and close for me each and every year. Repairs, service, upgrades, parts.one-stop shop! If I call with a question I always get great help, fast and responsive advice. Excellent care and personal attention. Best pool service on Long Island, easily.

Don't use these guys. Total rip-off. Charged for opening. Then when a problem with filter which was running perfectly fine last season, charged for new plumbing. Filter still not working and now leaking. Fixed leak but not working. I was told I would have to replace the grid in the filter for $600. I can buy a brand new filter for $625. What a waste of time.