Amazon Pools

Highly recommend! We have received nothing but exemplary service every time we reached out to Amazon Pools, Inc. We originally hired them to install a railing for our pool. Installation was timely and the railing is great, so much easier to use the pool. We decided to go ahead and get a railing for the spa as well. With COVID there seemed to be a limited supply, but the owner, Walter Pereira, managed to track one down for us. Again, timely service for installation.

But what has impressed us most is Mr. Pereira's helpfulness and willingness to answer questions. We have called Amazon Pools numerous times when we have had trouble with our filter and pump. Despite the fact that we are unfortunately contracted for the moment with another company, for which we receive very poor service; he was always helpful and took time to explain what the potential problems could be. Recently, our pool had been down for almost a week and we still had not received response from our contracted company, so we called Mr. Pereira yet again.

After hearing the frustration in my voice on the phone, Mr. Pereira and a staff member actually stop by at the end of their workday on their own time. THAT is customer service you don't find these days! He inspected our equipment for us, taking the time as he did to point out and explain what he was seeing. He found several issues that are clearly causing problems with our system working correctly, including a couple electrical code violations that are dangerous.

We now have the knowledge we need to get the other company to do what they have to for the pool to be fixed and work efficiently. I highly recommend Amazon Pools for their customer service and performance. After the service we have received this past year with them, we hope to transfer our service over to them permanently as soon as our contract ends.

DO NOT USE THIS GUY! His work looks great at the beginning, but within just a few months it went to hell in a basket. He'll blame to as a bother and say that I'm the problem. I paid lots of $$ for his poor quality service. He resurfaced my deck and didn't last 6 months. Had my attorney look at my contact, was told he worded so I didn't have a leg to stand on. SLICK, right?

Amazon Pools Inc. were extremely helpful. Their staff went above and beyond to complete my pool project. I'm very happy with their services. Service: Remodeling

We had a pool resurfaced and the job was satisfactory. We also had a solar system installed. After six months it started leaking and while he was slow to respond, he fixed it. After another month it started leaking again. After numerous phone calls and messages, he promised he would come out. It never happened. Again, numerous phone calls and excuses like "I didn't realize my phone was broken", another promise to come out on the upcoming Wednesday.

No call, no show. Seems to be lacking a conscience and not to smart considering my last message mentioned that this isn't intelligent behavior considering that people do write reviews. Well, here I am. Don't be seduced by him being a nice guy. Just doesn't do what he promises.

Walter and his team show much professionalism and take pride in what they do. Walter is extremely knowledgable in anything regarding pools, from re-surfacing to hardware. I would recommend Amazon Pools to my family and friends any day!

I have been in business a long time and have dealt with some difficult customers, but Ms. Ilsink takes the cake! Other Swimming Pool Contractors warned me about this.person and I should have listened! Nothing I did was enough and I finally had enough. You can only be taken advantage of so much. For the amount of time I've been in business and the thousands of jobs I have done, one or two bad apples won't ruin it for the rest! Thank you to all of our honest, kind and loyal customers!

Has abandoned the job after receiving nearly $17,000 for a resurface job. Check out his court papers, it's not the first time he has done this. Never shows up for appointments, sloppy tile work, does patch work instead of repairs. Does not answer countless calls and emails. Beware!