MCM Pool Service

If there could be negative stars I would give it to this company. First off no one answers the phone. There is no way that there is so many calls they pick up the phone, they only communicate through email. They keep blaming covid on not giving an actual time. They blew me off twice for a pool opening, last time I will ever consider them. There are better companies in the Norton area

We did a liner replacement during Fall of 2021 to have pool ready for 2022 season. The workmanship is 2nd to none and the communication is fantastic. So glad I was referred to MCM. Chris who oversaw the job is the best. so friendly and a master of his trade. I highly recommend. Service: Inground pool installation

Matt from MCM provided me with some of the best service I had in years. The guy is extremely knowledgeable and went far beyond the service I was expecting. He. Helped me fix my pool equipment If you want great service and hire a veteran call this group.

Have used their work multiple seasons now. We really appreciate the quality work they do, as well as their transparency and professionalism. Services: Hot tub equipment repair, Swimming pool automation and controls repair, Swimming pool light repair, Swimming pool summerization, Winterization

We did our pool opening and closing through MCM and they come, do the job, and bill you! During the opening, they were super helpful and answered some questions I had. Kurt and Artie were super nice and helpful over the phone as well. Recommended for those annual pool services. We did get quoted for a spa repair a pretty hefty price. The job they quoted involved cutting the insulation in our spa so the labor as well as the parts were pretty expensive.

I lucked out and was able to educate myself on the fix, and did so myself for about $150 less, without cutting any insulation. It's far safer to leave it to the professionals, however. I only took the risk because their parts distributor was seriously backed up due to COVID. I wouldn't have been able to make the fix without them explaining the issue to me and letting me know what parts I would need to source on my own. I would definitely call them for repairs in the future, as that transparency was really appreciated.

Matt and his team installed a beautiful inground pool. They were accommodating and professional. It was a long process from design to finish and they were always responsive and helpful every step of the way! We would highly recommend them! And we will miss Phoebe!

MCM Pools Inc. did a great job in cleaning my pool and checking out filter etc. The crew, Jeremy and Ben were efficient and polite. I highly recommend MCM Pools Inc. I will continue to use MCM Pools!

They are an amazing local company. I have used them for my pool openings and closings, and also had them install my new pool cover. They are always helpful, professional, and fairly priced. They are also super responsive to calls and emails whenever I have questions about anything pool related. I recommend them to everyone in the area.

Generally I do not write many reviews, but when I do its because a company exceeded my expectations. Hi my name Dave from Cumberland RI.I had a major problem with my pool when removing the cover I dumped all the dirt and leaves right into it, literally it looked like a polluted swamp. I Called MCM pools June 24th along with several other companies for a clean up, MCM was the only company that called me back.

I received a call from Alec, explained my situation and within minuets he designed a plan that allowed our family to be swimming in a clear beautiful pool before the 4th of July. People are quick to bash when they perceive poor service or price gouging. MCM pools far exceeded my expectations with the service they provided but more importantly the communication with managers like Alec who was not only knowledgeable but personable and engaging.

I been a customer literally 10 days and had 3 or more phone conversations with him which says a lot. Bottom line This company wants to earn your business and tries to exceed expectations, im old school and dont impress easily or expect much, but MCM pools more than met the challenge.

Steve and Josh opened my pool today - they did a great job and were a pleasure to speak with. I always have a great experience with MCM Pools - would recommend to anyone who needs regular pool service.

I just wanted to thank MCM Pools for their great service in closing our pool this year! They came exactly when they said they would unlike companies we have used in the past. They offered us good advice to help us prepare for the closing process and they cleaned and assessed the condition of our filter. I would highly recommend this company for any pool needs.

MCM opened our pool (again)this year. We are always impressed by their level of service, professionalism, and attention to detail. They continue to go above and beyond. We highly recommend MCM Pool Service!!

We had MCM clean to clear our Inground pool this year. We have used this company for the last three years. Jason did a fabulous job! His professionalism and personality was quite impressive. Thank you for the service! See you next year!

As a recent college graduate from the Norton area, I worked for MCM as a seasonal technician, and had a great time applying my aquaculture experience to pool systems. I was also proud to be their first female employee and was very please that I was treated no differently than any other employee, and that my voice was valued. MCM had a great work environment and I gained useful plumbing experience I can carry with me to future careers. Overall, great experience working side by side with some of the most inviting pool experts!

I've used them many times. A few years ago I give them 5 stars but now for some reason they just don't seem to want my business. My pool was green, algae had taken over. The owner Kurt said oh we don't clean that stuff? The top rails had rotted and I ordered new parts. Oh we can't install that there's too much liability involved? So what do you do exactly?

When opening my gunite Pool this year my Pool was especially black. I called a Dedham Pool co. We ve used for years to set up an opening and super power vac. It turned out they needed to put a new timer in. They ordered but didn t save a close date for the cleaning. They were booked out one month. Didn t seem to care that the house is on the market so I tried another two local pool service co.

Boy customer service isn t what it used to be. I went on line and read reviews about other Pool co. Near Walpole Ma. MCM had the best reviews hands down. I called and explained my rush to scheduling and I was told let me turn you over to a manager. Alec saved my summer. He worked around me draining retiling and having water refilled in the pool. He put me on early on his schedule or last and squeezed me in so the Pool would be pristine for any potential buyers.

His crew are checking in several times this week because they care about what they do. I already moved to Florida but MCM made this disaster pleasant. Anyone looking for a superb pool co. They do all services call them. Their follow up is 100% and they are proud of their work. They bring great customer service up to a level anyone would be thrilled with. Thanks MCM. Maura McCarthy

MCM Pool has been my go-to pool company for the past several years. They were able to deal with my well water and get it clean every year and keep it clean. I applaud them for their outstanding service. I recently moved and I am so disappointed that they don't come to Fall River. I think it's time for them to expand their area!!

We purchased a new above ground pool this summer. MCM pool services were recommended by the pool company for closing. They were prompt and quick with a complete closing. Very professional. I was so pleased with the results, I already booked an appointment to open pool next season.

We were unhappy with our existing pool guys and of course our pool pump brakes. We took a chance on a local company and were more than satisfied with the price, and speed of installing our new pump. They even came back the next day to fix a leak totally unrelated to the pump install. Fantastic, definitely going to make MCM our new pool service company!

I had my first experience with these guys for my first maintenance on my brand new in ground pool for my summer home. Not only were they friendly and professional throughout the entire experience but also knowledgeable and educated me a ton on maintaining my new pool for the upcoming season. They are super reliable and saved me boatloads of money, I look forward to doing business again soon!

If I could give zero stars, I would. Unreliable. They only performed partial services but charged full price. Better off going with Pools Unlimited. They (PU) provide excellent service and complete the job. MCM opened my pool at the beginning of June and we still can't swim in it. When Pools Unlimited opened our pool, we swam in the pool the very next day. Additionally, they told me I could pay an additional $95 per hour for a "Clean Until Clear" service. What a scam!

Eagle Scout (Matt) instills a sense of old fashion integrity and pride in his craft! We were experiencing a minor leak within the plumbing of our pool however it was not clear as to where the leak was originating. There were a couple of options from which to pick. Frankly I had no idea which one was truly the best one, so (throwing caution to the wind.

I asked the guy fixing the pool) I asked Matt the foreman for this project, for his opinion. His response was rather straightforward and he sounded like he knew what he was doing. However, I couldn't get past the idea that I might just handed ANOTHER project guy a blank check. NOT this time! Matt went to work and called an hour later with a response that was rather remarkable. "I believe we've figured out where the leak is coming from and it's my sense that we can fix it with a lot less money than I originally thought." I told him it was great to finally work with someone with such integrity.

That's when he said, "Thanks, I'm a Scout an EAGLE Scout and I takes his job and this business very seriously." I've been an MCM customer for a couple of years this interaction has truly cemented my loyalty and confidence in MCM.

I've known Chris since he was a young boy, he is honest and a hard worker, so I knew that his pool business MCM Pool would be the best pool company for me. His work ethics and Honesty, that is hard to find these days. He has gone over and above. I would highly recommend his company.