John Joseph Custom Pools

Simple one word review. phenomenonal. From the initial visit to construction to pavers everything was easy and more importantly done correctly and with care. These guys are the real deal. Look no further. Services: General construction, Design

Our pool came out incredible. Nestor came up with a great design and our raised patio behind the pool makes everyone comment on how great it looks. There is no reason to use any other company

Great family run business and great workers! The field crew went out of their way to make sure we were happy with all the work they did! We used JJ Pools for both a new pool, waterfall, slide and pavers. It was great to have one main contact (Nestor) for all the questions we had! He was also really good at last minute design changes that made our pool area even better than we envisioned.

2nd pool with this company in less than 10 years and I wouldn't go anywhere else. I've recommended them to everyone. John is the tops and nester does everything else. Not to say things went off without a hitch- nothing ever does but the mark of a true top company is how they take care of issues. They always do what us fair whenever an issue is brought up. That's why they'll undoubtedly do my next pool in the next decade too.

We decided to install a swimming pool last fall and, after many pool company evaluations, and recommendations from friends, we chose John Joseph Custom Pools for our pool and stone work. From start to finish, everyone was super kind, helpful, knowledgeable, detail oriented and professional. Jackie and Cara were amazing in helping us through the whole process. Jackie, in particular, was awesome- she spent as much time as I wanted reviewing paving stones, colors, liners, shapes, equipment, site visits.you name it, she was happy to help and was always accessible, patient, and kind. Nestor was fantastic and helped plan our entire project to perfection.

He covered every specific detail and request with courtesy, expertise, and patience. His crews were efficient and neat, and executed the plan exactly as we wanted. He is an absolute perfectionist. I could not provide a stronger recommendation for a one-stop pool builder. They do it all day, every day, but really made our experience feel special, personalized and one of a kind. Our backyard transformation was absolutely amazing!

I have dealt with many contractors that have disappointed me time and time again. When I decided to get a pool I got many estimates from different company's. And decided to go with them. They have been nothing but professional from the tome they started to when they finished and even after. I had some electrical problem and they were here the next day as they said they would. They were always here when promised through rain and shine. So if you are looking for a good pool and mason they are the ones to use.

I can not say enough about John Joseph Pools. I had a pool put in last Spring and am so happy. They were knowledgeable, helpful and if there was a concern, they addressed it immediately. Jackie, who is a member of the office staff, was so kind, patient, understanding and helpful. She always addressed all of my concerns and helped me to understand everything I needed to know regarding my pool.

It is because of her that my family and I had an amazing summer. We enjoy our pool immensely. I cannot thank her enough for all her help and guidance. I also would like to say that their pricing is very fair for the high quality of work that they do.

All of John's crew were so friendly courteous and experts at what they did. They went out of their way to make sure everything I needed got done thank you

+ adding many more stars for quality and customer support. Off the charts quality and professionalism. Hands down, John Joseph Custom Pools & Masonry will be our go to experts. John Joseph Custom Pools & Masonry corrected multiple errors and issues caused by swim king in rocky point - whom built my pool. I apologize to John Joseph Custom Pools & Masonry for not selecting John Joseph from the outset.

We considered three companies to install our pool, each of which were recommended by neighbors. We ultimately selected John Joseph Pools and could not be happier. John, the owner, was approachable and knowledgeable. Nestor, the designer, was phenomenal. He literally spent hours with me and my wife to find the perfect pool design for our property, and then even went with us to the masonry yard to find the perfect stones.

Everything came out wonderfully. I love the pool and the masonry work. Everyone of their crews was terrific and experts in their craft. 2018 was the first year we had the pool, and it was the best Summer we had at our home. I'm very thankful I found them. From my perspective, there is no comparable alternative.

So we finally decided to put an in ground pool this year. Looked around and had few people come in and give us an estimates. We were so impressed with John that we never looked any further. What an amazing job they did! So amazing, they we ended up doing pawers with John as well. Under Nester's supervision pawers came out looking FANTASTIC. The staff in the office ( Jackie and Cara) are extremely knowledgeable and are always there to answer your call and guide you throughout the whole experience. I highly recommend John, weather you are looking to to the pool or pawers! Reliable, Dependable and always keep their promises! Alex & Julia ( Merrick)

Our experience with this company has been great! John came out and sat with us to discuss what we wanted and then sat with us again when we decided to make changes to our original pool design. He was patient and answered all our questions. We knew nothing about running the pool, but once it was in a guy came out and showed us what to do. The following year when opening the pool, the guy again showed us how to run the pool.

The ladies who answer the phones are very kinda and also know a lot and answer my questions, even stupid ones. We love our pool and are so glad we decided to go with this company.

After several years with John Joseph, I will no longer be using them because of my recent experience for my pool closing. The person used a wretch (hand tighten only) and cracked the collar next to my chlorinator. When I complained about it, they stopped by my house after a week to examine the issue. Somebody from John Joseph called me back and informed me that the collar was cracked because somebody overturned it.

I agreed and asked several times why they decided not to remove the chlorinator during the winter for this year when in the past they did (placing it in the pool shed and putting the plastic to cover the holes in the PVC pipe). She completely dismissed my concern and said that she was only the middle man. Bottomline they not complete the job. In addition, John Joseph did not remove the waste pipe (in which they did the past). Also, they broke one of my plastic fittings on the stairs without informing us Ironically, I was planning to have them work on our pool matters (new spikes for the pool cover, bricks, etc.) A blessing in disguise as they might have potentially have done more damage than good.

Given the lack of customer accountability and NOT taking ownership, she also had the nerve to blame me for the matter. So without wasting John Joseph's "policy" and her nonsense, I decided to contract a reputable pool company to address and fix the issue. According to the other company (as I am not a expert in pools), it was plainly obvious that the original closer was inexperienced, lazy and decided to not inform the customer after the damage was already done. $700 later with a new pool company plus more future business in a couple of months. Stay away for sure!

Jackie & Cara who manage the Business are very efficient, always answer the phone on the first ring, call back immediately, and send assistance quick, if needed. The Guys who come to maintain the Pool are quick, and do a great job, I know zero about My New Pool and I thank goodness they don't mind constant calls from me asking for help! Thank you, and i recommend u try them, Make sure u know what size pool u want, and masonry, etc. do it all at once, much easier, JJ pools was very accommodating to my situation in the End of my Construction problems.

I would not recommend! John Joseph pools did not show up on the date they were supposed to, and didn't have the decency to call and let us know. To make matters worse, when we rescheduled they didn't show again. I would highly advise you look else where. I still have not heard back from them.5 days later.

Great company. Great and pleasant staff and employees. I just bought a house with a pool and had no experience on how to open it, maintain it and close it. There were a few different guys who came out on a few different occasions and all of them took the time to "school" me on how to maintain it myself and other tips. Pat especially was great in explaining things to me. Prices are good and reasonable compared to others I had called.

Do not use this company. I agree completely with Cathy L.'s review. I am never called back with an answer to a concern. I have asked repeatedly that they call me before they come. They never do. They promise you everything and don't deliver. The girls are the only ones who talk to you and you might as well talk to a stone because they are useless.

To make matters worse, when I got divorced I was promised $5.00 less a bi weekly service visit to keep me as a customer. They supposedly serviced my pool but my son who is home all the time has never seen them. Nor have they rang the doorbell as I requested so many times. So, I get a bill in my mailbox for not $5.00 less but $5.00 MORE. Then they added tax which they never did before. Unconscionable! I'm sure when I call the girls (yes, Cathy is right.you can never speak to the owner) they will tell me in their typically annoyed voice that they don't remember promising me that, there's nothing they can do about it, blah, blah, blah. They represent the absolute worst in customer service. I echo Cathy L's advice. Stay away from this company.

John Joseph pools built our pool. Their work is amazing and their price is reasonable and affordable. We love our pool. We had an issue with the heater which they took care of within a week. They are probably busier than they can handle because they frequently miss appointments and don't show up. You have to keep after them if you want service, but when they do show up they fix the problem. Bill is very friendly and extremely helpful.