Serving the Monmouth, Middlesex & Ocean Counties of New Jersey with above ground pool installation, insect damage repair, liner replacement and much more! We at All-Phase Pool Installations are very happy that you have considered us for your pool installation and service needs. It has been our goal to set the standards for professional and reliable service in the swimming pool industry.
With over 30 years in the pool industry we have an extensive knowledge of all things pool. We will make sure that your pool is in it's best shape, so you can enjoy it all season long.
With over 30 years in the pool industry we have an extensive knowledge of all things pool. We will make sure that your pool is in it's best shape, so you can enjoy it all season long.
Services
We at All-Phase Pool Installations are very happy that you have considered us for your pool installation and service needs. It has been our goal to set the standards for professional and reliable service in the swimming pool industry. You can depend on our staff to provide you with the best service that the industry can offer.
With 20 years of experience in above ground pools we can help you save time and aggravation, so you can enjoy your new pool faster or have it removed without the hassle. We give you peace of mind knowing that your new pool has been installed/removed by professional pool technicians! We correctly install your pool using oversized patio block footings and deeper sand beds, so that your pool remains rock solid for years of enjoyment. We offer expert grading and leveling with the least amount of damage to your yard and landscaping.
Is your pool liner leaking and you can't find the leak? Tired of endless hours of searching underwater with a foggy swimming mask for that tiny pin hole leak? Tired of getting a nasty sunburn on your back searching for that leak with dye markers and never finding the leak in the liner? We offer electronic leak detection and what may take you hours, days, even weeks to locate, we can find in minutes.
Did you know that insect damage within the United States have cost homeowners over 55 million dollars in property damage per year? Insect damage to pools is not as uncommon as you would think, most insect damage to pools can be dismissed as some form of accidental damage to the pool cased by chemical or human factors and therefore go undetected to an untrained eye.
Reviews (9)
Jason Duprat
Jan 17, 2022
BEWARE! THIS COMPANY IS EXTREMELY SLOPPY AND PERFORMS LOW QUALITY WORK. This company is a subcontractor for our pool builder Dreamscapes pools and spas. The quality of their finish is extremely poor they will leave caked up dyed concrete on the interior of your pool and it will have a gross discoloration that they call "normal." The tile install technique was extremely careless and they even tried to hide accent tiles that did not even match the rest in some areas of the pool such as where the tiles turn sharp corners.
This company also had to cut out the lights that were incorrectly installed and refinish around them. The aesthetics of the job were terrible they could not blend to match and after many complaints by me, they had to redo the entire top step. When doing so the workers were going to throw all their concrete scraps in the yard for us to clean up, luckily my wife was there to stop them.
Their last move by their crew was one that showed complete disregard for others and in my opinion this was completely reckless behavior. They left a large puddle of concrete and dye on side of my brand new asphalt drive way that was only 4 weeks old. I had to spend 2 hours cleaning this up myself with a pressure washer and scrub brush and it still would not come clean.
This resulted in the drive being damaged, discolored by the concrete and dye they carelessly left in the driveway, luckily I caught this before it dried or the damage would have been even worse.
This company also had to cut out the lights that were incorrectly installed and refinish around them. The aesthetics of the job were terrible they could not blend to match and after many complaints by me, they had to redo the entire top step. When doing so the workers were going to throw all their concrete scraps in the yard for us to clean up, luckily my wife was there to stop them.
Their last move by their crew was one that showed complete disregard for others and in my opinion this was completely reckless behavior. They left a large puddle of concrete and dye on side of my brand new asphalt drive way that was only 4 weeks old. I had to spend 2 hours cleaning this up myself with a pressure washer and scrub brush and it still would not come clean.
This resulted in the drive being damaged, discolored by the concrete and dye they carelessly left in the driveway, luckily I caught this before it dried or the damage would have been even worse.
Monica Mayer
Jan 16, 2022
Do not use this company! Make sure your contractor isn't using them either! We had our pool resurfaced and the work was beyond poor. The company did not schedule with us and sent a crew out unannounced in the morning. After they left there were noticeable trowel marks, footprints, and gauges of surface missing from the newly surfaced pool. We reached out with our concerns and despite their own crew admitting the work was terrible and needed to be redone, they refused to fix our surface.
We are left with a mangled pool and no recourse. I have never met a poorer quality or more unprofessional company than All Phase Pools! The worst of the worst! No pride in their work or care for their customers. Run as fast as you can and make sure you have a detailed contract with a clause for remediation, arbitration, and what you are getting regardless of the company you use.
We are left with a mangled pool and no recourse. I have never met a poorer quality or more unprofessional company than All Phase Pools! The worst of the worst! No pride in their work or care for their customers. Run as fast as you can and make sure you have a detailed contract with a clause for remediation, arbitration, and what you are getting regardless of the company you use.
Fabian Cadavid
Dec 31, 2021
Had a very very bad experience ever with All Phase Pool Remodeling. In a nut shell I should have check for customer reviews on Yelp, numerous bad complaints, I would have saved myself a lot of time, money, and aggravation had I checked other avenues about this pool company. They have a good score with the BBB. I learned that anybody can have a good rating with the BBB so as long as you respond to a complaint.
All they have to do is respond and offer very little to NO RESOLUTION at all. All Phase Pool Remodeling advertises that they pick only specifically trained in wet edge technology and application, they even advertise how they are professional hand trowelers, not true on my pool. Here are some pics. I have witnesses and a ton of pics to share. Please message me I'd love to share the pics of their very poor workmanship and the customer service mirrors their quality of work.
All they have to do is respond and offer very little to NO RESOLUTION at all. All Phase Pool Remodeling advertises that they pick only specifically trained in wet edge technology and application, they even advertise how they are professional hand trowelers, not true on my pool. Here are some pics. I have witnesses and a ton of pics to share. Please message me I'd love to share the pics of their very poor workmanship and the customer service mirrors their quality of work.
Donna Crane
Dec 18, 2021
Christina McKeon
May 10, 2021
Took 6 weeks for a simple retile/resurface of a home pool. We didn't mind the 6-8 weeks to start the project, but 6 weeks to actually complete it? It shouldn't ever take longer than a week. They left a pump hooked up to our drain for almost 4 weeks pumping water from under our pool. It never stopped pumping out water. We kept calling trying to find out when they were coming out to finish!
When they finally show up to complete it, we have a leak, this was on a Monday. Had to call all week for a leak detection guy to finally come out to only be told by the manager that it's not their problem. "Pipes break when a pool is drained". The pipe happens to be right where they changed one of the valves. Had to get another guy out to try to fix this leak which will be an extra $1000. They refuse to take responsibility for their actions. They have horrible communication skills and customer service!
When they finally show up to complete it, we have a leak, this was on a Monday. Had to call all week for a leak detection guy to finally come out to only be told by the manager that it's not their problem. "Pipes break when a pool is drained". The pipe happens to be right where they changed one of the valves. Had to get another guy out to try to fix this leak which will be an extra $1000. They refuse to take responsibility for their actions. They have horrible communication skills and customer service!
Sean Papa
Nov 17, 2020
I hired all phase pools from a mail flyer after unsuccessfully dealing with 3 other local Titusville/Merritt Island pool remodelers Only 1 of them showed up to give estimate 2 took forever to even return a simple call back, so I took a chance on all phase pools and couldn't be happier. The designer Mark actually showed up on time and had a large selections of material I choose heritage design with flagstone pavers and wet edge pebble pool finish.
I had the design consult in July but delayed the project until October because it was a 4 week project and I didn't want pool construction in the summer when I'm using the pool. What you have to take into consideration is all phase pools has a crew for each specialty not just one crew to do everything. I had pool tiler, pavers crew, pool bonding crew, wet edge crew, electrician for the light and a chemical guy.
So you have all theses specialty crews coordinating several projects, plus Florida weather delayed a week with rain and days for curing etc. Jiovanni was project manager he did great job keeping me in the loop with all contractors. The project actually only took 8-9 days but again to coordinate all crews and weather to cooperate long story short, the crews showed up on time, worked hard, were very polite got the job done ahead of schedule and on budget. Very pleased with entire experience.
I had the design consult in July but delayed the project until October because it was a 4 week project and I didn't want pool construction in the summer when I'm using the pool. What you have to take into consideration is all phase pools has a crew for each specialty not just one crew to do everything. I had pool tiler, pavers crew, pool bonding crew, wet edge crew, electrician for the light and a chemical guy.
So you have all theses specialty crews coordinating several projects, plus Florida weather delayed a week with rain and days for curing etc. Jiovanni was project manager he did great job keeping me in the loop with all contractors. The project actually only took 8-9 days but again to coordinate all crews and weather to cooperate long story short, the crews showed up on time, worked hard, were very polite got the job done ahead of schedule and on budget. Very pleased with entire experience.
Michelle Lee
Jun 08, 2020
We signed a contract for our pool to be resurfaced, our cool deck redone and painted, new tile in the pool along the top, and a salt system to be installed. This was Supposed to be a 3 week project. The tile guy showed up, drained our pool, put on the new tile and did the grout lines. That's when the problems began. Two days later, we noticed big pieces of grout laying on the bottom of the pool.
The top grout line, between the tile and the deck coping, was coming out. We called All Phase to inform them of this and they said they would send someone out to fix it. Our pool sat with no work being done for 3 weeks. We called to find out what the hold up was since this was a "3 week project" and we were told that they are extremely busy because everyone is home and they are installing new pools.
We got put on the back burner because to them our job wasn't a big money project. A week after the phone call, the deck contractors showed up. They were in a box truck that had a roofing repair company logo on it; I really thought they were at the wrong house. Nope, they were the deck contractors; I guess they do pool decking on the side. They applied the new cool decking and left.
They were there 30 minutes. Guess what? No other work was done for another week, until someone showed up to "fix" the grout line. He put more grout on top of the already chipped grout and left. Guess what happened? The grout continued to chip and fall out. Then, you guessed it: no work for another week. We would email or call the main office and ask them what was the hold up and we received several different excuses.
My favorite one that was told to me by Laura (she's in charge of construction scheduling), was that since we were in St Augustine and they are in Lake Munro, FL there has to be other jobs up here for them to do because they aren't driving up here for "just us". Side note: They have an office address in Jacksonville, FL, along with a salesman, Mark.
If I would have known that they only had an actual working office in Lake Munro I would have never used them. Hindsight. Another favorite excuse was that they put us on the schedule but don't know why it didn't get done, or it's raining down here so we assumed it was raining there - of course, it wouldn't be raining here. So, after texting the sales person and sending him photos of our unfinished pool and letting him know all the excuses we were told, he called the office and miraculously we were on the schedule the next week for our pool resurfacing.
Pool resurfacing was done. Still no word on when grout line would be fixed and we were still waiting on a second coat of deck paint to be applied. You guessed it, we had to call and email continuously to find out when these things would be done. The deck/roofing guys showed up 2 weeks later to apply the second coat. However, they didn't apply a second coat to the edges so you can tell a color difference.
Another employee came to re-do the grout line for a second time. He let the grout he removed fall into the pool on our new surface, he left grout in the grass, and ruined the coping because he was too lazy to wipe off the new grout as he was putting it in. While he was there he decided to throw 8 bags of salt in our pool because he "assumed" the salt system had been installed when it wasn't.
Why didn't he call the office before he did that? Or simply ask us? We contacted the office about that and said, "oh, well." We were contacted by the person installing the salt system to set up a day and time. So my husband took time off work to be there and the guy never showed up; he never even called to say he wasn't coming. Half a day of pay lost for my husband.
After contacting him to find out why he never showed, he said he ran out of time at another job. A week later the salt system was installed. We told that guy about all of the issues with the grout and deck. He took pictures and said he would let the office know. After contacting us about the remaining balance, we expressed our concerns regarding the grout and deck. Still waiting for repairs.
The top grout line, between the tile and the deck coping, was coming out. We called All Phase to inform them of this and they said they would send someone out to fix it. Our pool sat with no work being done for 3 weeks. We called to find out what the hold up was since this was a "3 week project" and we were told that they are extremely busy because everyone is home and they are installing new pools.
We got put on the back burner because to them our job wasn't a big money project. A week after the phone call, the deck contractors showed up. They were in a box truck that had a roofing repair company logo on it; I really thought they were at the wrong house. Nope, they were the deck contractors; I guess they do pool decking on the side. They applied the new cool decking and left.
They were there 30 minutes. Guess what? No other work was done for another week, until someone showed up to "fix" the grout line. He put more grout on top of the already chipped grout and left. Guess what happened? The grout continued to chip and fall out. Then, you guessed it: no work for another week. We would email or call the main office and ask them what was the hold up and we received several different excuses.
My favorite one that was told to me by Laura (she's in charge of construction scheduling), was that since we were in St Augustine and they are in Lake Munro, FL there has to be other jobs up here for them to do because they aren't driving up here for "just us". Side note: They have an office address in Jacksonville, FL, along with a salesman, Mark.
If I would have known that they only had an actual working office in Lake Munro I would have never used them. Hindsight. Another favorite excuse was that they put us on the schedule but don't know why it didn't get done, or it's raining down here so we assumed it was raining there - of course, it wouldn't be raining here. So, after texting the sales person and sending him photos of our unfinished pool and letting him know all the excuses we were told, he called the office and miraculously we were on the schedule the next week for our pool resurfacing.
Pool resurfacing was done. Still no word on when grout line would be fixed and we were still waiting on a second coat of deck paint to be applied. You guessed it, we had to call and email continuously to find out when these things would be done. The deck/roofing guys showed up 2 weeks later to apply the second coat. However, they didn't apply a second coat to the edges so you can tell a color difference.
Another employee came to re-do the grout line for a second time. He let the grout he removed fall into the pool on our new surface, he left grout in the grass, and ruined the coping because he was too lazy to wipe off the new grout as he was putting it in. While he was there he decided to throw 8 bags of salt in our pool because he "assumed" the salt system had been installed when it wasn't.
Why didn't he call the office before he did that? Or simply ask us? We contacted the office about that and said, "oh, well." We were contacted by the person installing the salt system to set up a day and time. So my husband took time off work to be there and the guy never showed up; he never even called to say he wasn't coming. Half a day of pay lost for my husband.
After contacting him to find out why he never showed, he said he ran out of time at another job. A week later the salt system was installed. We told that guy about all of the issues with the grout and deck. He took pictures and said he would let the office know. After contacting us about the remaining balance, we expressed our concerns regarding the grout and deck. Still waiting for repairs.
Dawn Malloy
Mar 29, 2020
All Phase resurfaced our pool and we couldn't be happier. Mark came over and showed us all the samples. We decided on Tahoe pebble finish. Then our project manager, Chase, came over and did a thorough inspection. The project was done by a very professional crew and they kept the job site clean at all times. I highly recommend their services.
Jan Tatro
Jan 26, 2020
This is day 12, a Saturday, since they drained my pool. They do not as yet, has me scheduled to finish it. The excuse is the weather, but most of this time the weathers been beautiful. One rain day that's all. The last 2 workers were the most unprofessional people I have ever run across on the job site. They argued and fought with each other constantly, each one telling the other what to do.
Neither one listening, just yelling constantly at each other. I just wish if they were too busy to finish my pool that they wouldn't have started it. I could have at least use it. The pool is finally finished and my issues address. I am happy with the pool and Jim who put the chemicals in was polite and informative. Also Mervin, who came to take care of the issues I had, was accommodating and made sure I was happy before he left.
My biggest complaint was their lack of scheduling and the time it took them to get the job done. Also some of their workers need a lesson on how their behavior on the job reflects on the company.
Neither one listening, just yelling constantly at each other. I just wish if they were too busy to finish my pool that they wouldn't have started it. I could have at least use it. The pool is finally finished and my issues address. I am happy with the pool and Jim who put the chemicals in was polite and informative. Also Mervin, who came to take care of the issues I had, was accommodating and made sure I was happy before he left.
My biggest complaint was their lack of scheduling and the time it took them to get the job done. Also some of their workers need a lesson on how their behavior on the job reflects on the company.
