Crystal Pools & Spas

Crystal Pools folks just left after final instructions on operation and maintenance of the salt water system for our new pool. They began construction at the beginning of February and completed it and we were swimming about two weeks ago. In today's world, finding someone reliable and who does good work can be a challenge. All of the Crystal crews and their subcontractors were great people.

They were professional, hard working, on time and courteous. There's a reason Crystal Pools stays so busy. They are good. The owner visited with us several times to check on the project progress. I felt like he genuinely wanted us to be happy with what he was doing. The bottom line is the end product is beautiful. My expectations were high and they exceeded them.

Our house is new construction so we began the pool process as soon as we signed the paperwork. It worked out perfectly. Shortly after we closed we were picking colors and pavers and a month or so after that construction began. From start to finish, construction of the pool took five months, but there were no surprises. I would, without hesitation, recommend anyone wanting a pool make their first call to Dan or Dave at Crystal.

Crystal Pools, overall, did an awesome job building our inground pool. Dan Tygart, my sales representative, is the best in the business. He is very honest and logical with his expertise in building pools. He listened to our wants and helped us design the perfect pool for our home. Michael, the pool maintenance/educator, is AWESOME! His knowledge of pools and experience with pools, makes his communication with customers seamless.

He will frequent the home as much as needed, to ensure that the customer feels comfortable with the equipment, no hesitation at all. However, the office manager, David, is not very pleasant. David needs extensive customer service training/etiquette, as he is extremely unprofessional when speaking with customers. He always have to "find out" what is going and never returns a call, unless it's dealing with finances. I'd suggest to anyone to contact/use Crystal Pools to build their inground pool. I just hope that you don't have to deal with David.

My wife and I really loved our pool built by Crystal Pool. It was the main attraction of our stay-cation (stay at home vacation). Yes I said that we loved it. We have since sold our home and we or now having our new home built in Saint John's county. I reached out to Crystal Pool to make plans to build our new pool because we love the quality of their pool and the outstanding customer service that they provide, but to our surprise, we were informed that at this time they only build in Clay County. I hope that they would reconsider. For those of you that are interested in having a pool built, I highly recommend Crystal Pools And Spas Of North Florida.

Very happy with our new pool. The build time was a bit long mostly due to supplies shortages. The staff have been responsive and everything has been as professional. I would definitely recommend them to anyone.

Andy and his team of associates were extremely helpful and always professional. They did the liner install on my pool right before I closed and have been instrumental in our success as pool owners. It has been 2 years and they are always helpful and responsive! Would highly recommend! Best, Chris H. Bears Den Ct Pool

Great & friendly the day we first ordered the pool, said we'd be swimming in 8 to 10 weeks. During the following 14 weeks, we made SEVERAL phone calls requesting Andy to return our calls. Not once did he call back. After 16 weeks, we had a pool ( great young men doing the work)! We've had to call Andy three times so far with problems with the pool. Not so nice after the sale, rude but will eventually make it out ( so far, ) we're still waiting on him again. Definitely would advise anyone to find another company!

The pool came out beautiful.my only concern was the lack of communication of when contractors would be coming and going to work. Electrical was most difficult as they texted the day of asking if home as they needed entry to garage.we were on vacation. If the communication was better with all contractors I believe things would have gone smoother.

We were impressed with the professionalism and quality of this company. Extremely helpful and informative! We had the pleasure of meeting several of the employees.the young men were polite and sincere. wonderful to see young people doing their best! Andy made sure our installation was perfect. was always available for our questions! We are now enjoying our pool. Thank you!

Andy and his team are amazing to work with, they are courteous, fast, extremely knowledgeable and professional at their craft. There is no other pool contractor I would rather call but Crystal Pools. Thank you for what you have done for us over the years Andy, we look forward to working with you again!

Andy with Crystal pools had worked with us for 18 years and we'd never go elsewhere. This was the 3rd liner instal because of Andy's experience, professional dedication in taking care of his customers and reliability to follow up with any questions or concerns. He ensures his team is doing work up to his / Crystal pools expectations. With any company in this business you must be patient with regards to schedules due to the typical storm season.

Due to our misunderstanding on scheduling this go around we were a little brash on communicating this, and for that we apologize. We wouldn't hesitate to continue to call Andy as well spread high recommendations to the community he services. Job well done with keeping our aged pool serviceable and enjoyable for our family.