Swimming Pool Service & Repair

Like other reviews stated their customer service is poor. Brought them in for a quote to remodel our pool and a week later got an email that they were going to pass on the project. They didn't want to do the demo work. Strange that a "swimming pool service and repair" company is passing on repair projects. can't say I'll recommend this company to any of our clients if they can't do the work others can do.

Original work not holding up on stacked stone wall. When I called back repeatedly I almost never get a call back or get sporadic emails. When I did get through they asked if I had a salt pool as if they wanted to blame the work on the fact that I have a salt pool. Its the same pool I had when they did the original work All might be forgiven or better understood if they would follow through and have the common decency to call back.

I have been a customer for over 20 years. I recently sold our house and needed pool repair done before closing or a date when they could do the work. I had to call the office a number of times with little response. We have always had great service but I will never use them again or refer them to anyone. Very disappointing.

Consistent with the previous posting I agree with lack of customer service. Workmanship is always 5 star. Customer retention is poor. Communication is poor. Leaving customers hanging for a appointment time ties up consumer so they can't source elsewhere. My wife just got out of the hospital and pool therapy was recommended. I called last Thursday for appointment but despite 3 follow up calls text messages no help. Been using this company for years. Loyalty means nothing these days

Let me start by saying that we have had 3 pools. One in Massachusetts that we installed at our home, one in Georgia that was existing, and now one here in AZ. All have had their own unique issues and problems. We purchase our home here in AZ 3 years ago, knowing that the pool equipment was going to need a little love and quick. We started by replacing the waterfall pump because it started making a noise that sounded like driving on rims with sparks streaming after you.

We didn't know anyone here in AZ where as in MA and GA we had friends of friends that at leas knew a guy that knew a guy. So I looked on yelp and found Aaron and family. They came out within 24 hours and had the pump replaced within 48. Later, the filter pump actually just stopped working. It was fairly new and really high end. I was concerned since it was early in the season, and I didn't want to fight algae for the next 6 months because the pump was out for an extended period before repair.

To my surprise and delight, they came and repaired it within 24 hours of calling and were able to get it all done under warranty. We, like many hear in the Valley had some Symbol previously known as prince (purple) colored staining issues from the previous owners misusing algaecide. To our extreme satisfaction, they were able to get almost all the stains off the walls.

I then came home to the back yard flooded, the pool about a quarter empty, and a geyser resembling old faithful flowing from the top of my pool filter. I have had DE filters, sand filters, and paper filters. I was always a DE filter fan from my experience; however, they assured me that the new paper filters are a great option here and that they had come a long way over the years.

I hesitantly took their advice and am happy I did. The first day we decided to use our heater here in AZ was going to be great. We got all prepared to sit in our pool side hot tub, drinks, appetizers all at the ready. Within 5 minutes or so, we heard what I can only describe as a small explosion. We looked at one another in dismay. We shut down the heater, and I youtubed as we all seem to these days. Well, I tried cleaning it out. Fired it up, and ignorantly stood next to it to see if all was right with the world again.

I nearly singed all my hair and eyebrows. Back to our rescue a new heater installed by SPSR within 48 hours. I then thought that it was time for some upgrades since all else was fixed. I've used UV sterilizers in the past on pools and reef systems. I thought, lets install a UV sterilizer. I contacted Aaron to see if we could schedule the install. He advised me that it may not be the best idea unless you are using your pool daily and all season and that for about $90 every 6 months, you could achieve similar results by purchasing a mineral pack from Amazon.

This shows great character since he could have easily just said "Sure.we can put one in for you" I would recommend SPSR to anyone and everyone! Thanks to you every time! Eric

Less than 7 days my pool was resurfaced. I had a few bids and they came in with the lowest cost! They actually use name brand product (Pebble Tec) where other company use generic brand (Mini Pebble). My sales person (point of contact) communicated with me daily, this way I knew the work schedule and if I needed to lock my dogs inside. Great job, Great Service, Highly Recommend!

This was a big job. The price was fair. The swimming pool technician, Bill did a fantastic job. After having to cut through a 4 cool deck, jack hammer out the old part and replace it, remove in ground bricks and put back in place and install a new automatic water leveler it looked better than before he came. Bill is a master technician with a strong work ethic. I wouldn't hesitate to recommend this company and will definitely use them again.

We had our swimming pool redone over a year ago by this company. I am sorry it has taken me this long to write a review. Start to finish Aaron Bailey and his team were incredible to work with. They were on time, very professional, courteous and on budget with no surprises. I highly recommend the company and using Aaron as the foreman. We had a couple small issues in the last month that needed repair they were out within a week and everything was taken care of. Again I am so pleased we would recommend them to anyone.

These guys are fantastic! I was reluctant to have a major remodel done on my pool but finally took a chance. I couldn't have asked for a better experience! They were always on time, kept me fully informed, supportive and resolved any issues in a heart beat! They are the best! And my contact guy, Aaron Bailey, is number one! He is just terrific! This was one of the best contractor experiences I have ever had!

First, I have maintained our original pool, which was a 1979 build, since I purchased the home 15 years ago, perfectly and just age and appearance needed to be upgraded. 1/21/11 had our Pool completely redone, immediately most of the CAP TILE broke/chipped cracked, had to be replaced. A few months again same problem again replaced. 1 and a half year mark had to do it again, this time pick a different cap tile.

They offered nothing we paid for and had to choose a color and type that was horrible never wanted it! Now at the 1/2014-15 mark the plaster has failed. The whole pool is in worst condition then the original ever was. We still have not used it and it is June 2015. Be very careful they only have a 2 year warranty on the most important part the plaster and offered to do it all over again for more money! Besides all of this we had items stolen form property and when I told salesman he stated they have NO control over the contractor help.