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Dolphin Pools and Spas is a three-generation family-owned business servicing the Wasatch Front. Founded in 1953, Ted Ludlow together with his son Don Ludlow built their reputation as Utah's premier custom pool builder. Today under the leadership of Jeff Ludlow the legacy of Dolphin Pools lives on, our portfolio of expertly constructed pools and spas each reflect the decades of experience and level of expertise that our pools are known for.
All of our projects are unique to the desires and needs of the client. For over 70 years now our innovative and detail-oriented building process creates a beautiful one-of-a-kind project every time. The end results are what makes Dolphin Pools Utah's premier pool builder. Swimming Pool DesignA swimming pool is an investment - it makes your backyard more appealing and adds a multipurpose entertainment area to your home.
Utah has exceptionally hot, dry summers and cooling off in style is just a matter of taking the plunge into your brand new swimming pool. Salt Lake City homes lend themselves well to backyard water features - it is a great place for entertaining guests, having fun with the family, or just lounging about with a cold beverage in hand.
Dolphin Pools and Spas build gorgeous custom swimming pools in Salt Lake City and surrounding areas. From the simplest designs to the most elaborate luxury pools, no project is too big or small for our team to handle. We will work closely with you throughout the process to ensure that all of your expectations are met.
Reviews (10)
Tl
Jun 19, 2022
Zachary
May 31, 2022
Front desk employee, I believe her name is Andrea, is always rude and condescending. Went into get some chemicals for my hot tub today and had a few questions on some things. She seems put off and irritated to have to answer any questions, like I should know everything about spas. This was my third time in this store and she's had this attitude all three times. Today was the last time I'll support this place.
Lornadoone Thomas
Nov 26, 2021
Brittany Coats
Jul 05, 2021
Jesse Himsworth
Jul 05, 2021
I purchased a hot tub in 2017 and everything has been amazing since! We had an issue created by a contractor doing work on our house and it caused our hot tub to stop working. Kay came out to help get things working again and he has to be one of the kindest and most helpful people I've ever met. He made my stress disappear. What a great ambassador for the company. I highly recommend the team at Dolphin and, should you ever need a repair, Kay is as good as they come!
Jenna Reid
Jun 21, 2021
Went in to get some chemicals for the spa. Lady at the front wasn't very welcoming. Didn't ask us if we needed any help until we were already finished shopping! Very disappointing compared to all of the other customer service experiences we have had with the company from the salesmen to the delivery and install people. In-store experience was underwhelming. Will be going to a different location next time.
Chuck Myers
Apr 04, 2021
Kara Clark
Jun 14, 2020
Kevin McCarthy
Feb 29, 2020
Aric Beagley
Nov 07, 2017
Initially the experience of buying our new decked out Bullfrog A8 was fantastic. They showed us the available features and let us pick what we wanted in our spa. Almost 14k later and little feelings of regret we walked out to wait our two weeks. The delivery day came and we were super excited to get the water into the spa and get the chemicals spinning.
Once we hit the right water levels and a nice 101 degrees we hopped in and LOVED the features and power of the spa. The relaxation was short lived when we started smelling something off, like when electronics get too hot kind of heat. The jets cut off completely but the head unit was saying everything was fine. I checked the error log for the unit and it was claiming that one of the pumps was too hot. Made sense to me so I shut it down and we let it cool down for the night.
The next night we decided to try again to the same result. We called up Dolphin and they pointed us to Bullfrog support. Bullfrog sent out a tech that day and replaced both pumps. We were stoked that maybe we could finally enjoy our investment now that we had new pumps. Sadly we were disappointed by the same issue again. After another call to Bullfrog and waiting a week this time for a technician - they concluded the same thing and replaced the pumps again.
Now I'm not a hot tub tech but that doesn't seem very logical. Both technicians checked the wiring for surges and lack of power but everything was reading fine, but that's all they checked. No diagnostics on the electronics themselves or anything. We decided to give up at this point and called Dolphin to come pick it up as we weren't satisfied paying as much as a car for something that doesn't work as it's supposed to. Here's where Dolphin gets a 1 star and I recommend people avoid them or don't put up with their sales representatives - especially if a similar experience happens to you.
When we called for a refund they claimed we owed them 1200 dollars, not for a restocking fee, but for Wells Fargo Financial. They claimed they have to pay them. We called BS so we called up Wells Fargo and explained the situation to which their representative laughed and said absolutely not - they have a case for issues explicitly like this. Tldr; Dolphin tried to screw us out of money for a faulty product and failed miserably. Bullfrog has nice spas, but I'd buy one elsewhere and hopefully get some better diagnostic reps.
Once we hit the right water levels and a nice 101 degrees we hopped in and LOVED the features and power of the spa. The relaxation was short lived when we started smelling something off, like when electronics get too hot kind of heat. The jets cut off completely but the head unit was saying everything was fine. I checked the error log for the unit and it was claiming that one of the pumps was too hot. Made sense to me so I shut it down and we let it cool down for the night.
The next night we decided to try again to the same result. We called up Dolphin and they pointed us to Bullfrog support. Bullfrog sent out a tech that day and replaced both pumps. We were stoked that maybe we could finally enjoy our investment now that we had new pumps. Sadly we were disappointed by the same issue again. After another call to Bullfrog and waiting a week this time for a technician - they concluded the same thing and replaced the pumps again.
Now I'm not a hot tub tech but that doesn't seem very logical. Both technicians checked the wiring for surges and lack of power but everything was reading fine, but that's all they checked. No diagnostics on the electronics themselves or anything. We decided to give up at this point and called Dolphin to come pick it up as we weren't satisfied paying as much as a car for something that doesn't work as it's supposed to. Here's where Dolphin gets a 1 star and I recommend people avoid them or don't put up with their sales representatives - especially if a similar experience happens to you.
When we called for a refund they claimed we owed them 1200 dollars, not for a restocking fee, but for Wells Fargo Financial. They claimed they have to pay them. We called BS so we called up Wells Fargo and explained the situation to which their representative laughed and said absolutely not - they have a case for issues explicitly like this. Tldr; Dolphin tried to screw us out of money for a faulty product and failed miserably. Bullfrog has nice spas, but I'd buy one elsewhere and hopefully get some better diagnostic reps.