Pools By Greg

Pools by Greg was absolutely amazing. They were professional, timely, kept us totally involved and aware of what was going on step-by-step. We would definitely recommend them to anyone interested in having a beautiful pool installed. We are extremely happy with the outcome and appreciate Pools bt Greg making the entire process a positive experience. Angelo and Susan

The worse pool company in the town. Low recommend. Our contract was signed beginning September and they ask us 6 months to do the whole service. They didn't finish yet and already it's the end of March. Their customer service it's terrible, the person responsible for the service schedule is full of excuses and has zero solutions to the client's problem.

Every time it's a different excuse, a day it's short staff, another day the truck broke, too much blah blah blah. I'm.very disappointed, super upset. The only communication we got was invoiced by email. No phone calls, no text messages, nothing. Once in a while, they show up in my backyard anytime they wanna like it's their own house.

From start to finish Pools By Greg did a phenomenal job at designing our pool, construction and friendly workers that came out to do their part of the process. I never had any issues with any type of the steps that were taken to build my pool and they were very responsive when I called and had questions. I would definitely use them again if I needed to in the future for another residence. I highly recommend them

Great pool builder. Honest clean and professional. They have great staff in place to handle all you questions or concerns. One of the best pool builders in the Treasure coast.

Pools by Greg did a great job building our pool in a timely and affordable fashion. We are happy with the final product and would highly recommend. There is a reason they are the longest running pool company in the area. Services: General construction, Design

Requested estimate for cocktail pool. Salesman with partner came to property, did basic assesment and from the onset, could see they were not interested: pool obviously not generating enough money. Waited over a week and received no response. Had to reach out and request esrtimate. Job was declined for access limitations. Informed salesman access was not an issue since HOA approved removal of fence which allows trucks access on emerency road a short distance off main road. Sent email again and recieved response which was obviously sent with arrogance. Sent a response stating access was not an issue and requested actual reason for declination. Received the most unprofessional, condesending, arrogant response, all in CAPS. Pools by Greg was referred to me by several friends who had pools installed by them.

I would have expected someone with a more professional attitude and business experience. This individual was the most unprofessional salesman I've encountered in years. Being in the service business dealing with people on a daily bases, with an attitude and unprofesional behavior as has been displayed, I would be out of business. My overall conclusion, find another company who is willing to discuss the situation and not only be conceerned about the bottom dollar. These salespeople should not be the representatives for this company.

If you like dealing with folks that have communications issues both internally and with the customer these are your folks. It was so bad they admittedly hired a guy to work on communications. This was told to me by the new hire. After about 5 months I never saw any improvement. This was not our first pool, which had Jandy equipment. Eventually they got through all the covid issues.

Then the Star player came out to explain all the Pentair equipment. What a joke. He was so out to lunch I called Pentair a number of times to ask about stuff the Star told me as I was in disbelief of what he was saying. After the Pentair guy stopped laughing and saying he had never heard that before I called a local factory authorized Pentair guy to come walk through the equipment with me. $120 thank you.

The factory guy corrected everything the Star got wrong. The filter pressure gauge was taking on water after our heavy rains. Contacted the non communicators about getting it replaced several times. Never heard a word. Called Pentair, they put a new gauge in the mail that day. I could go on but I think you get the picture.

My experience with Pools by Greg was great and very professional. We had 4 other builders come out and give us prices. Some were higher and lower Pools by Greg was in the middle. I did my review and research on the company and I have seen bad and good reviews about them. I went with them because they have been around for a very long time. We meet with Ms. Jo Anne and she is a very down to earth person and we connected with her.

We told her what we wanted she made suggestions and we came up with a design that meet our needs. She was straight up and told us that they are very busy and it can take awhile to start the project. We signed the contract November 21. She also let us know that certain phases of the project was not in there control. Communication was great I have every email of what was going to happen and the date it was happening they also answered every questions I had.

Everyone that came to the house was great and professional and always explained what they were doing. On February 11, they broke ground by May 26 the pool was finished. Jason and all the other Supervisors were great they communicated and always came on sight to make sure things were going smoothly and fixed any issues that happened. Big shout out to Mr. Dan for coming through and going above and beyond for solving the drainage issue.

The people in the office were also great professional and answered questions we had when we called. I can only speak on my experience that I had with Pools by Greg and it was a none stressful easy going and professional experience. I would recommend them to anyone who is looking to have a pool built. I know in life you will not be able to please everyone but we are very pleased with our experience.

I called for a sales person / designer to come out to the house to start the plans for a new pool. I talked to someone in the office and they setup a appointment. One of the sales women showed up two weeks later looked at the yard and took all are info of what we wanted in the pool. The sales women said she would draw up the design and price and get back to us in two to three weeks.

One month later I didn't get a call or email back so I called the office and asked if they had any news. The lady in the office said they will call me back she needs to talk to the sales person. I waited one week more and no call. I called back again I was told the same thing. I never received a call back this review is 4 months from the last time I called pools by Greg.

This is a lot of money to build a pool so I don't understand why they don't want the job. Luckily I had the other pool company's in the area working on my quote and design so we picked one of the other company's that had better service.

In 2001 I had Pools by Greg construct my first pool. Their service back then was awesome. After selling my home I moved into a new house. After several years we decided to have a pool constructed in 2020-2021. With due diligence I had several quotes from other local establishments, which included Greg. We wound up going with Greg. Joanna, our sales rep was awesome.

Her candor was extremely appreciated. From receptionist up to ownership they have been responsive to us - the design was exactly what we wanted. They subcontracted The Porch Factory to complete the enclosure and watched over their progression. Jason has been the on-site manager for Greg and quite frankly, I couldn't ask for a better person to act as a liason.

The working staff has been professional as the craftsmanship is impeccable. The job is nearing completion and I can't really say anything less about my satisfaction. Jason was the on-site foreman - he was awesome, the workers were awesome. Five-Stars!

Built my pool between Oct 2019 and Mar 2020. The pool design went great and was very interactive. Build time was on average, perhaps a bit longer, but there were delays due to plumbing teams being available. Prices were a little better than the other three builders that gave us estimates. So far, we have had a few issues with the Pentair pump but the warranty has covered everything and I am satisfied

2 times you came out were for issues with the grout you installed around the waterfall fixture. Once was for cracking of cool decking around the pool and the other was to finally have someone show us how to use the equipment. When we asked for assistance with grout lines your employee stated that it must be from pool service and quickly dismissed us.

Sonja did an outstanding job in the buying process, very knowledgeable. She also provided multiple designs and proposals for each which easily exceeded A&G pools who only provided one design and one proposal at a much higher cost. We agreed to terms in Mid Feb 2017 and were swimming in our pool on 7/15/17. They were here seemingly every day throughout the process, aside from the permits and weather.

Nearly 2 years later we are a little disappointed in the fact that there are cracks forming in the deck at EVERY SINGLE expansion joint. We called them and they came right over but told us this is normal. I'm not an engineer in this field so I'll take them at their word because they have always been up front and honest, but I am a bit disappointed with this.

Please do not use this company. I have a pool put in late last and now the patio around the pool is cracking. I called and they first claimed they are not responsible. I then ask for the manager, who told me the same, but promised to call me back and never did. I have had nothing but problems and been told no quite what I believe was correct statements from them. Please use anyone but them for your pool.

To add: Top layer of concrete has peeled up. Sent pic to Gregg's asking how to fix it. No response of course.

What an ordeal. Make sure the plans you sign off on are what they submit to the city. We had drainage issues, the so called "designer" knew this from day 1. We constantly talked of the issues every time we spoke. Come to find out, the city didn't like the way is was designed, so they removed the drainage solution. First time it flooded, I call Ashley Wix, owners daughter, and she informs me that they can't do any more, because the project is "out of funds"! Now, 9 MONTHS into our pool construction, when it rains, the whole back yard floods and muddy water gets in the house and pool.

They have attempted repairs again. We'll see. Their workers have no respect for your property. No respect for your neighbors property. They leave a muddy mess wherever they touch. I hope that they all have the opportunity one day to have someone work on a project in their own yards, in the same manner as they have worked in mine. Communication is not a strong suit either.

I was given the foreman's number to call if I had any problems. Every time I would call, straight to voicemail, not even a ring first. Even when I call the office direct, no one is ever there to talk to me. I know they want to be done with me. The feeling is mutual. With the amount of money I paid, I expected MUCH more. I feel at this point that 1 star is being generous

We had pools by Greg install a pool in 2005 they did a great job back then the pool is stil in fantastic condition but one of the hand hold tiles in the deep end came off. I called them and asked if they had some one that could come out and reattach it. They sent a service man out that very day he fixed the tile looks like it never came off. I was expecting at least a service call fee, after all it clearly isn't a warranty issue, but they didn't even charge me. Now that is great customer service. Even if there was a service charge its still great service.