Dixie Pools & Spas

This company is horrible stay away! I am warning you. my neighbors has been trying to get their pool completed for approximately 3 months. no one has come back in the Providence community in Davenport to clean up or complete the work. They are rude, nasty and disrespectful to my neighbors. They distorted my lawn in the process( see photos) they leave dirty masks and trucks were placed on the grass instead of the street when asked not to do so. they mimicry my neighbors and messed up their sidewalk and to date the work Is not completed. Very unprofessional. I will not call them for my pool installation., Don't do it!

Critical: Professionalism, Punctuality, Responsiveness I tried to make an appointment just for a consultation multiple times and after 3 different dates and 3 different excuses they never showed up to my home. While I understand businesses get busy as long as they communicate this I would have been fine however no follow up was ever made so I will be looking for another pool company.

Critical: Quality Team washed out all concrete and shotcrete in the landscape beds they created not allowing plants to grow. Paver deck doesn't drain. Very poor quality

Wonderful design center, Jason's a real gentleman and knowledgeable for sure.

We contracted with Dixie to perform a difficult job that many didn't want. While there were certainly ups and downs in the process, we are very happy with the results. 18 months so far with no problems. We love our pool.

We contracted with Dixie to perform a difficult job that many didn't want. While there were certainly ups and downs in the process, we are very happy with the results. 18 months so far with no problems. We love our pool.

We worked with Angela and Katey and had a great experience. They are very professional and made the entire process a pleasure. It was fun and enjoyable! I would HIGHLY recommend Dixie Pools to anybody considering adding a pool or spa.

We worked with Angela and Katey and had a great experience. They are very professional and made the entire process a pleasure. It was fun and enjoyable!!! I would HIGHLY recommend Dixie Pools to anybody considering adding a pool or spa.

Pool looks great. They even through in a number of expensive add ons free of charge. George and the team were responsive and professional. Thanks #dixiepools! Service: General construction

Rust coming thru bottom of pool, ignored calls while on warranty. Now state it is not rust (did not see it), rude on phone, and no appt. Runaround. My husband called them multiple times about the rust on the bottom of the pool and was ignored. They say they will come and then don't. At the time it was on warranty. Then my husband passed away.

I spoke with Jason (6/9/20) as it is getting worse. He said (without seeing it) that it is definitely not rust in a nasty tone. Said he would talk to Marty about when they could get out here. I asked who Marty was and he told me it did not matter who Marty was (even nastier) and he would call me back when he found out when they can come out. When they mention Marty, that is an excuse to get off the call and they WILL NOT call you back.

A very rude and hostile reaction. We had a lot of issues with them when they resurfaced the pool. Found the Company had been sold since time of building and very sorry we had them resurface. I paid over $12k and they treat me like gutter trash because THEY did a poor job. Now I have to hire someone else to correct their poor workmanship for a job that should be on warranty and they should correct. I'd give them zero stars but the system does not allow me to.

Building a pool is always an ordeal. But we've had our pool for 18 mos now and use it all the time. Marty the owner always checked on things and took care of any issues himself with their sub contractors and their awesome do-it-all-man Terry. Marty is a perfectionist. I didn't know much about pools or pool building before we built this one but in retrospect there isn't much or anything I'd do differently in design except get the railing and autofill up front.

As busy as they are, they have also answered questions pr come back to take care of any issues. Dixie came recommended and I don't hesitate recommending them, Marty and company.

Bill came out on the 5/1 a Friday and told me I would receive some drawing samples and estimates at beginning of following week. When I did not hear back from him, I sent him a text and did not got a reply. I called the company and they said they would have him give me a call-never did. I sent an email 5/6 he responded 5/11 that he was running behind and would send it to me later that day-nothing. Emailed him again 5/13-no response. Called company today-voicemail. Getting a pool in an investment, its obvious that the company could care less about my business and I will go somewhere that wants my business.

Excellent customer service. 10/10 If you're in the market Dixie is a no brainer. I would recommend to anyone the whole experience was amazing start to finish. Especially Katey, she was essential in helping choose colors, types of tiles and helping make my vision come to life.

Awful company. If you're trying to save money this is NOT the company to go with. Dixie Pools busted my irrigation pipe and completely ruined ALL of the sod (unnecessary areas) when confronted about it the owner, Randy, literally said it was not his problem. A pool that cost approximately $60,000 I paid in CASH and they were pestering for the last $900 BEFORE the job was even completed.

They wouldn't return calls for weeks and they were extremely rude when they did. This is just the many horrible things about this company. along with taking their sweet time complete a project they claimed would be done a lot sooner. They ended up costing me $5,000 just in damages. I hope the pool doesn't give us problems in the future because I highly doubt they would fix it. Patrick (the sales guy) was very nice, but that's all that's good about Dixie Pools.