Glamour Pool & Spa

I ordered a pool to the tune of 8000$ June 2020 in the midst of Covid. Paula guaranteed that we would have it in about 30 days, and since no one else could guarantee that in the middle of a pandemic, we stopped shopping there. Well, needless to say, 30 days came and went and we had no pool, and Paula was downright NASTY about why not. According to her, she would NEVER guarantee any such thing!

After my 3rd or 4th call, I was so disgusted I gave up and just waited. And waited. And waited. Well Christmastime came and guess who called and wanted to install my pool! In DECEMBER. Needless to say, Glamour Pools got to store my pool for an additional 6 months. I can say the fellows who installed my pool were knowledgeable and kind but I WILL NEVER do business with that hag Paula again.

Unfortunately, this is based on a single phone call. But I was told "I don't have the time to look up your part" while inquiring about parts availability, and was told I would get a call back in the next day or 2. That was over a week ago.

Critical: Professionalism, Punctuality, Responsiveness Do you enjoy a company that tells you, on a daily basis, that they will be at your home "tomorrow" only for them to never show up? Do you like poor customer service? Than this company is for you!

We just received a call from Paula telling us that you will no longer be providing pool services to us after almost 30 years. When we asked why we were told it was Glamour Pools prerogative to do so. Is this how you choose to deal with us after all the business we've given you? We've spent over $1,000.00 just this year trying to get the pool running.

Instead of helping us you drop us with no legitimate reason. We have always paid our bills promptly so that is not the reason. Why are you treating long standing customers like this? I would like a reason other than because you choose to. Richard Dupuis

Unlike their competitor, they took the time to talk with me and educate me on what options I was looking for, for my pool. I appreciate how kind and helpful they where. I will definitely turn to this pool company again! Thank you!

Irene is a blast to talk to and she has helped keep my pool clean and warm.

Over charged and under preformed. Came to fix pool leak. $4000.00 later it still leaks 500 gallons per day.

The entire team at Glamour Pools is THE BEST! Look no further when it comes to new pool installation or refurbishing an older pool to weekly pool maintenance. The crew at Glamour Pools really cares about the work they do. They are dedicated, honest and hard working. They guide you through the entire process from beginning to end with new pool installation to maintaining your pool. They are patient, caring and a family run business who treated us like family! They are awesome!

May 25, 2017 Jay and his amazing crew just left my house after doing a large restoration job from a total blow out of both sides of my built in pool. Happy doesn't begin to describe how impressed I am with this co.!

We had a one-piece fiberglass pool installed by Glamour Pool and Spa and we had the best experience. They were professional, honest and did everything they said they would. We had a beautiful Viking Laguna freeform pool in a sapphire crystite finish and a stamped concrete slate patio. The pool was maintenance-free and sparkled like no other pool I have ever seen.

We had a gunnite pool before and it was a lot of work. It had a rough surface and looked old after just three years. It was difficult to maintain and keep clean. Our fiberglass pool has a smooth surface, bench seats, a safety ledge, infloor cleaning and heating and a twenty year surface warranty and lifetime structure warranty. We don't plan to move any time soon and are sooooo happy with our investment. We would recommend Glamour Pool and Spa to anyone.