In The Swim

If you want to get robbed this is the place to shop. Prices are double and customer service is terrible.

Great customer service. Called the store the day before and left a message inquiring about a part that online indicated they had it in stock. Received a call shortly after store opened to tell me that the part I was looking for was not in stock. Still decided to make the trek from Oswego to West Chicago to buy sand for the filter. Associates that helped me were super friendly. Only disappointment was the packaging with the sand. 2 of the bags were torn and caused a mess.

I used these guys for years. Mostly chemicals and parts. I decided to buy a pool cleaner after research. Out of the box, it didnt work. I called thier customer service 4 times trying to get a return label for an exchange, not a refund. Each time I got a different story on how long it takes to get the label emailed to me. It never arrived. I had to deal with the manufacturer to get it fixed. Do yourself a favor and don't buy anything from here! You are better off buying local in case there is an issue. They simply don't care!

Very disappointed with this company. I would recommend ordering pool supplies from somewhere else. I spent $700 for a filter system and received the wrong size. Of course they are out of stock and won't give me my money back. None of this is my fault. I am absolutely shocked with the lack of customer service. Better business bureau needs to shut this place down.

Ordered a 12x20 kayak pool liner from this company. Shipping time was grossly overpromised! May 26th was estimated delivery date. I called on that day to verify and received notice that it would be delivered August 19th. Buyer beware! This company lies to make sales! No indication or heads up that there would be a delay. My tracking info still indicates todays date for delivery. Ridiculous!

Just so everyone is aware, this company charges a "handling" fee. So be aware you will pay shipping plus handling on top of tax etc. I havent heard of a "handling" fee in years! They charge $10 to pull the product and put it in a box. They also do not price match. I called and asked if they could waive the handling fee, they said no. They were willing to lose a customer over $10. I shop at Doheny's. Much better customer service.

IN THE SWIM - SUPER POXY SHIELD A single application DO NOT lasts up to 8 years. I was looking on the market the most durable epoxy paint for in ground pool and I thought this was worth it to try. It was expensive like any other pool supply item. Well, I did not last a year. Blue color was very intense on the first summer. 2nd summer, the color fade away.

I contacted customer service and they did response pretty fast to let me know that they are no warranty on chemicals neither refunds. I do not recommend this product again or any of their pool supplies.

Great and friendly staff. I have also purchased online and had fast shipping. Had issues with a green pool our first year. they had me purchase almost every product available and found out they didn't have the correct volume of water when they kept testing. It all depends on whom you get to give your information to at the counter I guess for correct information.

The best way these days has just been shock or super shock with algicide for the pool. We also had a chlorine tab floater. That was all. Had 2 good summers now without adding all the other chemicals and it was clear the entire season.

I purchased a solar blanket from In the swim and it only lasted two years. I purchased the thicker blanket with the 8 year warranty. They refused to replace it. They accused me of improper use. Most of the bubbles came apart and it appeared to be dry rotted. I have had my pool for over thirty years, so I do know you have to cover the blanket or put it away when not in use. They said my issues was not covered in their warranty.

If I could give them a negative score I would. Please beware that if you order from them and there is a problem with the product when you open it. You will not get your money back. The process of filing a complaint with the company will go no where. Then you can file a complaint with the credit card company which takes 45 days to review, Then you can ask for Amazons help which is where it was purchased from.

After all of that I am still left with a pool with holes in the liner. There is not just one hole but several and it is not only torn but the edges of the holes are melted like it came in contact with hot metal. This is how it was when removed from the box. There return policy is unreasonable and they will not bend and they are rude in correspondence.

After calling them when the pool was put up and the holes were noticed we have been in dispute. Now they say the return window has closed. I even have pictures that were sent to them. There response is it was delivered in good condition. How do they know this were they there when it was opened. I spent 1500 dollars on a pool that is unusable. Please do not purchase from this company.

Your only hope is that the product arrives undamaged otherwise you will be out your money. Im sorry I cant post the pics because my friend has them on her phone but Im sure she will post them with her review. Buyers beware

If I could give negative stars I would. NEVER order from this company. They are complete scammers. They advertise NEW products at NEW prices, but you receive refurbished/used/broken products. We ordered the Polaris 380 in 4/2020. From the jump it was sluggish and just did not perform up to the same standards as the 16 year old one that we replaced.

We just chalked it up to the fact that some products today are not made as good as they once were. Fast forward to 8/2021. The Polaris would not even climb the walls, was super slow and would lay on its side, like it was dead. My husband knew the bulb on the back needed to be replaced, due to the side laying thing. The day he replaced the bulb, he decided to take the body off and check all of the hoses, the clamps/tie wraps that hold the hoses on the tubes and when he took the body off, this is what he found.

We were sold a used/broken unit that had been gooped up with mounds of sealer to get it to work. Apparently over the last year that goop of sealer developed a hole, there fore allowing water to escape making the pressure weak, so the unit would not climb or run properly. He literally could not believe what he was looking at. We ordered this unit through Walmart, with In The Swim as the seller.

We have been told there is nothing that can be done. I will be writing to my states Attorney Generals Office, as well as the US Attorney General to advise them of this company and to hopefully save someone else a costly mistake. I have since read tons of reviews just like mine from all over the country. DO NOT USE THIS COMPANY!

Incredibly unprofessional company, but then what would you expect from a business acquired by Leslie's, itself an appalling company? Have been trying for over a week to buy some equipment for our pool, and we cannot get their sales reps to respond - it gets pretty ridiculous when you're fighting with a company to try and spend money with them to the tune of nearly $2,000! Throw in all the negative reviews about after sales issues, and you wonder how this place stays in business.

Worse customer service I have ever felt with. They lie 1000%, they sent a broken product. They also have a indian call center that reads a script, I will never buy a mother product for them ever again.

Ordered some chlorine tablets online for the first time because my local store was out. In The Swim had them in-stock so I ordered. They shipped out the next day and were at my door two days later. I received a confirmation email of the order and another when it shipped, with a FedEX tracking number. The 25 Lbs. bucket was nicely packed in a cardboard box and was in perfect condition. The product inside was exactly as I expected. No problems whatsoever.

This company is a supplier for Walmart. In the Swim seems to be a dishonest company in my opinion. I ordered a product by mistake for my pool from Walmart and canceled it timely upon realizing my error. Walmart immediately advised In the Swim. About twelve hours after receiving Walmart's advice, In the Swim expedited the order instead of cancelling it and completed FedEx shipping labels and then advised me the items had already been picked up for deliver. FedEx said only the label had been completed by In the Swim and the items had not been picked up.

The order wasn't supposed to arrive for three more days--but now In the Swim says it will arrive tomorrow! Walmart would do better with a different contractor in my opinion.

Do your self a favor and purchase somewhere else. HORRIBLE CUSTOMER SERVICE. They sold me a defective supposedly warrantteed pool cover and only jerked me around for refund which I paid for by credit card but offered on a check refund that would take at least "3 months!" talk bout INSULT TO INJURY. used to be a good company. if you can get through to anyone on phone all you get is sorry sorry and runaround and no action. pool cover gromets were on edge and ripped of first time used and caused us horrible clean up mess. I will NEVER PURCHASE ANYTHING FROM IN THE SWIM AGAIN AND I HAVE DEALT WITH THIS COMPANY FOR WELL OVER 20+ YEARS. NEVER AGAIN.

Don't waste your time or money. Placed order - Wednesday, paid to overnight. Week later, call after call, lie after lie STILL NO ITEM! Not shipped Not delivered Not satisfied! Dont bother - use Leslies - Amazon - even Walmart can deliver better service - quality and integrity!

Stop! Do not buy online from this company. Never received my order and customer service is terrible.

Unethical. Sent back wrong filters and still have not received monies back to my credit card. Horrible customer service, claims the filters were returned damaged. Will never deal with these crooks again. Buyers beware, they will take every opportunity to take advantage of you.

I have been doing business with this place for 15yrs with no problems, and after looking at some of the reviews I consider myself fortunate. Was ready to order my spring start up kit and a new solar cover, went to the catalog, picked the items I wanted then went online to order and soon found out the prices for the same items were more on-line then the catalog. Called customer service and if I sent a picture of the catalog price it would be reviewed.

Being a curious sort I asked if they had a catalog so they could see for themselves the price difference and of course that is a different entity. Very disappointed in what should be a easy transaction

I feel like I just got PUNKED! ONLY THE BASE WAS DELIVERED.! Purchase Date: OCT 12/20. Delivered OCT/16/20 The customer is always right, right? This is what I did when I only received the base: 1. Before writing a review on walmart.com I called In the Swim customer service OCT 17 @7am Was on the phone for an hour trying to resolve, after an hr the rep still couldn't find my purchase order in the system, she was supposedly getting help from her supervisor.

The call got disconnected, I never got a callback, though I made sure to give my # initially 2. Called them back, the rep found my order about 5 minutes into the convo, it took an hour for the 1t rep to find NOTHING. She offered me a refund. I then informed her that I will be writing a review and contacting Walmart, she fwd me to her supervisor. She told me that they don't even have the shower or any solar showers, that I can only get a refund. I guess the customer is wrong even if I have the electronic pics, barcode, order #, date, price, confirmation, tracking #

I would give 0 stars. This company shows items "in stock", when they are actually backorder. Then they have the nerve of charging you for item even though is not going to be shipped. Called in to cancel, they can't cancel, they have to put in a "form", to cancel the item. What is this 1990? POS, company, never dealing with them again. They can sink and go out of business.

Beware! The product I received was opened and it was used. Hard to believe they would send that out. No customer service to follow up on. They left a "fake" message under my complaint saying "they sent me an email to resolve issue" Not True.no email from them.

Was in the area for work and stumbled on this location. I generally purchase chemicals from The Great Escape where I purchased the pool. I saw retail outlet and thought there would be some great deals and I could load up on chemicals and test strips. Not the case, In the Swims pricing was 25-40% more than what I pay! Not really an outlet and not convenient since this placed is buried in an industrial park. 3 Stars because it looks like they had a large assortment of parts.