Backyard Master

I had the best experience with Backyard Masters. I walked in looking for a hot tub for my backyard. It was perfect from beginning to end! NICK was the best, answered all my questions. Honest, attentive and gave me exactly what I wanted and needed! After looking for about a year, I have to say they do have best prices in tubs and chemicals, even better than Amazon! Must ASK for NICK only!

We went to Backyard Masters today on Route 110 in hopes of getting some prices on a pool. Staff were unwelcoming and we basically walked around for the next 15 or so minutes without anyone acknowledging or assisting us. I can't imagine spending thousands of dollars in a establishment that can't even greet you let alone if I ever needed assistance with my pool.

These guys are fabulous to work with. Very professional and very capable. I am a first time hot tub owner and they have had all the answers and all the service needed to make the purchase and installation of the tub easy.

I had a pool built by the Backyard Masters crew. They did an amazing job. Their professionalism was outstanding, and I was very satisfied with every aspect throughout the entire process. We love our pool, thank you!

We contracted a pool in 2018 and it turned out better than expected. Backyard Masters is really great to work with. They are responsive, positive, and a pleasure to talk to. They had great design ideas that made the pool seem as if it was built with the house. Thank you.

Getting our hot tub was one of the best decisions that we have made with our home. Not only has it improved our health but it has also improved our relationships. It's a great way to help your body feel better and reconnect with the people that matter the most.

They did a very good job when delivering and setting up the Spa. Explained all the features and provided tips for best usage. The store personnel are very helpful. I had a number of questions prior to purchasing and they answered all of them. Follow up has been great as well.

My experience with Backyard Masters was positive, informative and enjoyable. My husband and I had many bids from their competitors. We simply found them to be honest and very knowledgeable. We are beyond happy with the end product.

Backyard masters did a great job and we would use them again. Timeline was important to us and they delivered within the estimated period. We liked their focus on getting the job done, staying at our home consistently day after day. They delivered a quality product at a good value. They are easy to work with, friendly, and professional. They stuck with us to the end and made sure every detail was as it should be. Last year we purchased a stealth semi inground Pool, spa, and firepit are all great! These guys are the best!

Do not buy your pool from here I had the worst experience. They are overcharging for their pools. Their installers are so rude and one of them hung up on me because I thought his dumpster price was a little high. Especially do not use MLC he was so rude to me after I ended up going with another company for a pool and I still reached out to him to give him the business and Wanted to overcharge me on dumpsters. all of their installers are trying to rip you off.

We bought a pool from this place and had trouble from the beginning. We called them to tell them the filter was leaking and they very reluctantly sent someone over that didn't fix the problem. We also told them we were losing a lot of water, over an inch a day and they never called us back. Finally we had a company come over and dive in the pool only to find 9 leaks in the liner.

When we called Backyard Masters back to tell them they said they would get back to us the next day and after 4 days we had to call them back only to be told we had to wait to see what the mfr. would do. The owner is extremely rude and once they have your money they don't care if your equipment goes bad. DON'T BUY ANYTHING FROM THESE PEOPLE!

Can't say enough good things about Backyard Masters and Elise, our salesperson. Delivery was quick and well done received our patio furniture 4 days within ordering, all in perfect condition. When looking at the outdoor patio rugs and asking the cost Elise was nice enough to gift us the area rug as part of our purchase. And talk about amazing customer service?

The day we received our firepit it had worked but not the way I thought it would, since we live nearby I took a ride over to the store to get visual instructions on the best way to ignite the firepit when I explained what was happening Elise told me she would send over someone to take a look and make sure everything was working well, to my surprise she personally showed up at the house with a brand new firepit not only did she and her installer deliver it, Elise once again gifted us another gift with a glass firepit cover for our troubles.

Which in my opinion was "zero" given the excellent customer service offered by them to us. I am a business owner myself and would not hesitate to send anyone over to Backyard Masters And Elise for an excellent shopping experience. We love our new patio furniture, thank you Elise and backyard masters you will have our business forever

Bought an above ground oxygen pool from a guy named Rich and what a horrific ordeal. Pool pump broke two weeks after install and it was deemed manufacturer defect. Waited three weeks for a pool pump and maybe we spent two weeks in the pool before having to close last year. Opened the pool this year and nothing but problems. I kept noticing sand at bottom of pool and kept having to vacuum.

Then I noticed the filter was shooting sand into the pool. I called backyard masters four times and apparently service guy has been on vacation. Two weeks later still not around and rich the guy who sold me the pool answers and says I'm going to have to pay for the service call and no other customers who buy pools from him have had these problems. Tells me that service guy will call me direct and guess what no call. Waste of 5000 dollars go to a reputable company like brothers and pay the extra money for quality product. These guys are a scam!

We purchased our backyard furniture from Backyard Masters. Our salesperson, Lisa was a pleasure to work with. Even though there were delays due to Covid, Lisa communicated with us every step of the way and is the main reason we will use Backyard Masters again in the future. We have already recommended her to our friends and family and will continue to do so.

Wish I could ZERO stars. Shaddy dealings. DO NOT DEAL WITH A BUILDER Mike Lang. Run! Deal with a reputable company like Dunrite or 3 Brothers.

Wish I could give it no stars. Bought a deck box from here lifted it up for the first time and the handle broke. Spoke to Lisa she said she'd take care of it in about two weeks it's been two months and the handles still broken. Stay far away from this place.

Rich the salesman was excellent to deal with. Any questions I had were always answered by him when I called. The subcontractor Alex installed the pool was great. Any time I go into the store the staff is beyond helpful. We were hesitant at first to go with Backyard Masters due to some reviews we saw but after dealing with several other businesses to get prices on pools, Backyard Masters had a better price and like already stated, they were a lot nicer to deal with.

Bought a pool from them in April 2021. Once They got my deposit they could care less about me. Gave me names of installers that only wanted to install if I was not getting a permit. When I called to complain about the installers. They said they have nothing to do with the installers. But yet they recommend them They were no help at all. My advice stay away from them.

Unfortunately now I see all the negative reviews that I wish I saw before I bought my pool. I will never give that store another dime salesman was horrible. I also plan on letting the Better Business Bureau know a few things about them. Salesman is a liar denies what he told us. Just horrible Stay Away save yours headache.

I went into this store looking for some furniture for my patio and this blonde haired lady came over to "help" me. She gave me her card and said her name was Lisa, she was probably the rudest person I have ever met in my life. She was pushy, inattentive and even questioned why on earth I would want to purchase a lounge swing for my yard. When I would inquire about a price on a product she would bark a number out at me and tell me how I better act fast as there are shortages and who knows how long prices will last. Do yourself a favor and go to any other store than this place. I rather deal with a used car salesperson than this nasty lady.

I purchased my hot tub back in December of 2020 from Backyard Masters and It was delivered just over a week ago. The hot tub is wonderful and everything I wanted. Backyard Masters did an awesome job from start to finish. The maintenance on the hot tub is so much easier than what I was used to with my old one. The staff was super helpful and answered all my questions in a timely matter. I will for sure be coming back here for more stuff. The wait for the spa was a drag but It was well worth it. 5 Stars all around!

Backyard masters really went out of their way in terms of service recovery which I appreciate. There were some setbacks with their installer and other issues but they addressed everything in the end. The pool itself is a great pool and my family is very happy with it. They had Aqua wizards come and close up My pool at no charge and supplied the cover, pillow, chemicals and everything else that was needed for The winter. Thank you Dustin for taking the time listen and make Things right

I bought my hot tub 5 years ago from backyard masters. My pump stop working. Called several times to get a appointment, went there in person spoke with the owner Dean, he said I would get a call back for a appointment soon. I waited a few weeks, called a hot tub repair service. PS. I writing this review three months after I went into back yard masters to get it fixed, they still haven't called. Bad customer service.

They stink. Not trustworthy and horrible customer service. Use 3 brothers the owners are liars and cheaters. Dont trust them

DO NOT BUY A POOL FROM THIS COMPANY. I was promised the inground pool to be installed in 3 weeks. It took 4 months. Problems included 1) Pool was not square 2) Liner had rocks under it. 3) liner was not properly installed. 4) Wall has shifted and slid. Footing was not done properly. 5) Left a hole in the backyard for months and didn't come back for months.

Never returned phone calls. 6) Destroyed our fence and neighbors fence. 7) Destroyed kids toys in the backyard. 8) Workers would leave the job and work on a construction job next door (absolutely no supervision on the job) 9) Filter broke in 2 months. Took over a month to get someone to replace. Took time for them to call us back 10) Installed the pool heater too close to the house, had to renew permits, due to the length of time for them to come to repair. Ended up costing us more money since we had to hook the gas up again ourselves. 11) Not even two years in to the pool installed, the LED lights broke in the pool. Called, texted, and went to the store in october 2018 to have help.

Nothing (now may 2019). I even offered to install the replacements myself, if I can only get the serial numbers from them. Nothing. Not even to give me the serial numbers, so I can do the exchange with JANDY and install them myself. No body in this store takes ownership of anything that goes wrong. Always someone else's fault. Never available to resolve any issues. DO NOT BUY A POOL FROM THESE PEOPLE. GET YOUR DEPOSITS BACK.

We were in the market for a hot tub for months. We finally found one that fit us perfectly and even better, Antonio was and is such a pleasure to work with. We received our tub ahead of schedule and have used it everyday since. As new owners we sometimes goof up the easy chemical process, but everyone at Backyard Masters is super helpful to help us correct our issue, even over the phone.

These guys and gals are experienced in their products and genuinely care about everything running smoothly for the entirety of the hot tubs lifetime. I don't feel like we were sold a product just for the revenue. Great prices and Friendly staff. I highly recommend!

Backyard Masters has been the perfect example of an Old School business that treats every single customer with passion, knowledge, respect, honesty & integrity which has eluded Long Islanders since the very early 1980's at most. My entire family now shops at Backyard Masters for any & all Pool, Spa, Patio Furniture, Pool Sporting Games, Chemicals, replacement cushions & much more.

We even purchased our unique Bubble Lit Christmas Tree (which is amazing BTW) as well all of our Christmas Decorations at Backyard Masters. Thanks for everything throughout the years of taking time out to educate us all with anything that we've ever had questions with no matter how much time you've always spent more time with any of us then possibly expected. You've figured out how to make Buying fun things also fun.

This is what makes you all stand well above all of your competitors & has been said by many people. Thanks, Dean Sr, Dean Jr, Sherrie, Dustin, Derrick, Elise, Antonio, Jesse & Chepe

My Familys Great Experience... All I can say is WOW from start to Finish.. Truly refreshing to find Such an old school professional company.. Their showroom is Huge on 110.. The place is Packed with everything you can imagine for your backyard, no other place even came close.. We were able to buy everything we needed in 1 place.. we Bought our pool and Patio furniture this year, and we want a hot tub this year, and we know exactly where we will be going.. so far we are extremely happy, we got a great price and great service..

This for us has been a truly WOW experience.. and we want to really thank Dean Jr, for all his patience.. I know I was not his easiest customer by FAR, LOL.. I hope you read this Dean jr. your dad should be VERY proud of you, he has definetly raised 1 fine young man... The Blaustein Family

I was searching for a 8 x 8 foot spa and needed to know the specifications due to the location we are putting it in.I stopped into Backyard Masters in Farmingdale when I met Dean Jr. Dean answered all of my questions and even showed me all the models I was looking for and even asked me questions that I didn't think of. I was given a true education on Viking, Bahama & Cal Spas when all the other salesman were trying to sell me on the price.

I changed my mind on the model because of Deans knowledge and now have a much higher quality spa that is the most suitable for our needs. Backyard Masters really cares about their customers and now I am one for life.

Sincerely,

Robert

The First time we ever walked into Backyard Masters in Farmingdale, NY we both said "wow" at the same time. I honestly thought it was Two different stores in the same building. This showroom was clean, organized and full of inventory ! Backyard Masters carries all of the highest quality merchandise at the most affordable prices in comparison to the other businesses in their industry. I wouldn't shop anywhere else other than Backyard Masters when it comes to Pools, spas, outdoor patio furniture and so much more.

Sincerely,

Marty

Awsome experience, Truthfuly. We shopped around ALOT, there showroom in Farmingdale is Huge, there is really no comparison on LI.. Everything is on Display.. 1st we bought our Pool, and then our Hot tub.. we got great Value, and service from them.. One of there competitors did alot of bashing them, which my wife and I thought was terrible.. I can totally see that they could no way compete with these guys.. Check it out and see for yourself.. The staff was also very friendly and knowledgeable..