At Water World Ltd, we take pride in the excellent customer service we provide each customer, and that's why we've received many National Customer Service Awards. Whether you're interested in a Hot Tub, Splash Pool, Sauna or Spa, we'll educate you before you make any decisions. The quality of our products is second to none. We honor all manufacturer warranties and offer delivery and service, too.
Stop by our Des Moines, IA, showroom today or call (515) 277-6066 with any questions you have. If you're looking for the best in Hot Tubs, stop by the showroom at Water World Ltd and view our large selection of Hot Tubs.
Stop by our Des Moines, IA, showroom today or call (515) 277-6066 with any questions you have. If you're looking for the best in Hot Tubs, stop by the showroom at Water World Ltd and view our large selection of Hot Tubs.
Services
We are your complete source for hot tubs, pools, swim spas, saunas, whirlpool baths and grills, as well as completely restored used hot tubs, supplies and accessories and related products. Our more than 40 years of experience enable us to serve you better. We recommend that you visit our showroom at 3619 Douglas Avenue, Des Moines, IA, to see over 20 systems on display and select your perfect system in person. Stop by today!
We are Iowa's factory outlet for Maax Hot Tubs, including American Whirlpool, Vita Spa Hot Tubs, and Maax PowerPool Swim Spas. Our experience in hot tubs - longer than anyone else in Iowa - has led us to choose these brands over all others. Visit our showroom at 3619 Douglas Avenue, Des Moines, IA to see over 20 systems on display in person and make your final selection! If don't have a model in stock, we can order it for you and when it comes in we can deliver it to you. We offer free delivery to much of Iowa.
How about a good quality used or Pre-Enjoyed Hot Tub? We have many traded-in spas to offer, which we can fully restore. By visiting our showroom, you will be able to see similar new models, actual colors, and photos from the original brochures. Pre-Enjoyed Hot Tubs tend to cost about half of what a similar new one would cost! Call Water World Ltd or stop in today!
Reviews (8)
Tim Mullen
Dec 29, 2020
My wife and I are first time users to having a hot tub. Gena was very knowledgeable about all the different types, functions, & price ranges available. We went with a refurbished tub and they got to work for us. Once completed it was delivered and set up. We even made a few mistakes as first time users that Gena & her team were there to help us out with. My wife is enjoying the tub in the snow this morning. Thank you to Gena and her team!
Doug McBride
Jun 02, 2020
Andrew Evans
Mar 15, 2020
Scott Sweers
Oct 24, 2019
Wow is all I can say. Gena is wonderful, knowledgeable etc. But she let's Diane run her business during the day and it's a nightmare. She has put me on hold (rudely) without saying what she's doing 3 times now. I am trying to reach Gena and now that I hung up and called back, I am told that is what she was trying to do. I told Gena several months back that this particular employee is very rude and not knowledgeable at all, yet she continues to employee her.
This will cause a reduction in business. I understand everyone needs a job, but this person should not be the first person you talk to when calling Waterworld. I didn't want to give this review, however the very last phone call she said very rudely, "I'm trying to reach Gena, just hold, " she then threw me on an immediate hold and here I sit. At the door waiting for help. What a disaster.
This will cause a reduction in business. I understand everyone needs a job, but this person should not be the first person you talk to when calling Waterworld. I didn't want to give this review, however the very last phone call she said very rudely, "I'm trying to reach Gena, just hold, " she then threw me on an immediate hold and here I sit. At the door waiting for help. What a disaster.
L. D.
Feb 18, 2019
At the state fair I asked very specific questions about vacuuming my pool and getting chemicals to winterize it. I made it very clear that I did not have this Brands but the employee insisted repeatedly that I come into their shop and how friendly they were and how helpful they were. I just drove 45 minutes to get here to have the employee tell me she was not willing to help me.
She kept saying she could not tell me how to take down my pool and I kept repeating I never asked to take down my pool because that's not what I was doing. I simply am trying to learn what chemicals I need to buy to put into the pool over winter as well as finding out the best way to clean the dirt off the bottom. They woman told me that she helped me by handing me this piece of paper with chemical information and she could not do anything else so I finally walked out
She kept saying she could not tell me how to take down my pool and I kept repeating I never asked to take down my pool because that's not what I was doing. I simply am trying to learn what chemicals I need to buy to put into the pool over winter as well as finding out the best way to clean the dirt off the bottom. They woman told me that she helped me by handing me this piece of paper with chemical information and she could not do anything else so I finally walked out
Jodie B.
Dec 31, 2018
Julie Fisher
Dec 27, 2018
Cannon Clark
Nov 23, 2017
These guys are awesome! After phone calls to several places trying to figure out a hot tub issue, Waterwold not only got me fixed up, but they continued to follow up and make sure things were working properly. Customer service done right! Don't hesitate to give them your money.you will be well taken care of!
