The Pool Specialist

I am very satisfied with my pool after having it resurfaced by The Pool Specialist. My pool was in total disrepair and badly in need of renovation. The Pool Specialist revitalized it and made it beautiful again. Though it took far longer than we initially agreed it would to complete the job and I wish they communicated more frequently when there were scheduling conflicts due to their heavy workload, I am happy with the end result of my pool. When the pool was completed and I had questions about taking care of its new surface I was able to get them to come out and give me assistance when I needed.

Our pool was resurfaced. The materials and install were of high quality, and the pool looks new! I am particularly impressed by Francisco Garcia, who was responsive, easy to talk with, and gave good insights on next steps, plus how to maintain the pool now. Services: Remodeling, General repairs & maintenance

Mariel, Francisco, Vicky and all involved are honest and run a great business. In these difficult times we are living in is a blessing to find people like the above. Had our pool resufaced, some pavers were placed and had the pool deck painted. The results were great! Yes, there were delays. What counts in the end is the finished product. I would recommend them. If I had any issues they would resolved them without any problems. Thanking you guys for a great experience.

I had The Pool Specialist resurface and re-tile my pool recently, I am very pleased with the work that they did and the end result! There were a couple of delays throughout the job but unfortunately in the times that we're living in that is to be expected sometimes, other than that they made sure that I was taken care of in the end and I couldn't be happier with the results! Thank you to Vicki at the office for being very responsive to my many phone calls.

If I Could I would give them 4 & a Half Stars! I Highly recommend this company for a good remodel. I dealt mainly with one of their agents Francisco. He was friendly, knowledgable and completely present during the entire process. He always answered my texts, phone calls within a day or so and answered my millions of questions. It was a bit pricy but they beat out 3 other estimates I had for my remodel and gave me the best deal they could.

I required additional steps such as sandblasting along with my tile removal, new glass tile install, base compound, new plaster and new jets installed. The office, a woman named Vicki, always returned my phone calls to answer my questions in a timely manner and had such great customer service. From the original in studio consultation to picking all my new materials and finishes to planning my remodel months ahead of schedule, I highly recommend them.

I had a very positive experience except for the sandblasting company (3rd party) removed and left all my new furniture outside of my screened patio on the side of the house unattended all day after they left. I don't have a fence and was at work all day so anyone could have come along and taken all of my belongs and furniture. Note I did express my concern with the office so hopefully this won't happen to anyone else.

Sometimes work was happening without my knowledge or a heads up as I requested but that was only so I could unlock the screen doors before I left for Work. Last thing was how happy I was with the customer service. Even After the refill with water my pool light wasn't working and they sent someone over to fix it for me. I again would highly recommend this company if you want the job done right.

Fast response excellent service great knowledge of equipment also did follow-up for satisfaction this service was in relation to pool heater previously installed Would highly recommend Service: General repairs & maintenance

Don't use this company! Paid in full in May 2021 it's now Sept 2021 we are a big hole in the ground! No one has been near for weeks!

We are delighted with the finished result of our recent pool renovation by the Pool Specialist! We had Belgard pavers (shade: Titanium) and coping installed on top of the beige-painted cool decking that we inherited from the previous homeowners. The transformation is incredible! We also had the Pool Specialist replace the old, outdated, dolphin/turtle tiles with gorgeous, glass tiles in shades of blue & gray. Finally, the pool was resurfaced with Sun Stone Pearl Ice in a lovely blue shade called "St Lucia Ice." We initially dealt with the Field Representative, Tristin, who is friendly, professional & knowledgeable.

Once the project began, we mainly dealt w/ Vickie from the home office. Vickie is a true gem! She is patient, kind and always found out the answers to our many questions. Check out our before/after photos. This is why you should call the Pool Specialist! Google review would not allow me to put the photos in before/after order, but you get the idea!

I am delighted with my completed pool refurbishment. From our initial consultation through to the completion of works, it has been stress free, quick and affordable. I will be using this company again for another one of my properties. Highly recommended. Service: Remodelling

Highly recommend The Pool Specialist! Great team and great work. Pricing is excellent and customer satisfaction is put at the forefront of this business. Zain and his team worked diligently to ensure all my questions and needs were met. Not only is their customer service excellent, but their work ethic and professionalism are also over the top. I am very pleased with their services and will definitely recommend them to all of my family and friends. Thank you, Zain! Thank you The Pool Specialist!

Wow- what deadbeats. Known for ghosting clients after they don't finish jobs.

We contacted 4 pool contractors to get a quote for resurfacing our pool and the pool specialist was obviously the most professional of all. Sadly, contractors are known to have bad communication and massive delays as they handle multiple projects at the same time. However, the Pool specialist is one of the best contractors in the market considering that my project was completed within the promised timeline and the result was great.

You need to be on top of them if you need the work done quickly, however Phil has been very responsive and helpful. Definitely reach out to him if you have any concerns as he is professional and responds quickly.

We scheduled for someone to come over our house to give us a quote, it has been 2 weeks and no quotes and you can never get ahold of anyone when you call their phone number.

The first week of February I contacted "The pool specialists" and an appointment was set. The technician came, he was informative and polite. I bought a package at a good price and paid for it. Communication is not this company's forte. After a couple of weeks of back a forth and getting nowhere I went to headquarters in Kissimmee and encounter the two very polite and professional ladies of the office, however, they did not know what I was talking about.

After some record searching and some phone calls one of them tended to my case. I took the opportunity to add some more services and an invoice was sent the next day (2/15/2021). The technician came promptly to take the difference and gave me a vague idea for starting the project. After some painful chasing I've got the date for starting: 3/8/2021 or 3/9/21. Monday the 8th passed and I gave the benefit of the doubt, but by 4:45 pm on the 9th I lost all hope.

No call or apology came because that would be communication, which, is not this company's forte. One of the ladies in the office at one time tried to call me but I never either see the call or picked up any messages. Apparently, they will not try very hard to contact you, and that was before 2/15. This story is not over, so tune in soon for more.

We had a complete pool and deck remodel and Zain and Mariel were helpful and knowledgeable throughout the process. The project was completed in a timely manner and we are very pleased with the quality. Service: Remodeling

I picked this company because they were the cheapest and they were able to start right away. Remodeling started on our pool on Nov 2 and I never saw another person out to our house until after Thanksgiving and that was only because I wrote a review on BBB. Week after week I was promised someone would be out to work on it and every time they were a no call, no show.

Then there was a period of 3 weeks were no one came out again. Every time Francisco promised someone would be out to work. On December 23, my pool was finally finished. It took 8 weeks and I was told it would be 3-4. However, the job is not complete. As of Jan 21, they still have not removed my old coping. I was told 3 weeks ago that they would come and remove it and have never heard back from them again.

We are now on week 12. It is in my contract that it would be removed and I have not paid my final bill, per not finishing the contract. If anyone would like to see specific dates of speaking to them, etc. Please look at BBB website.

This is the worst company I have ever had to deal with. They were supposed to complete repairs and resurface the pool within 3 weeks. It's been 6 weeks and they haven't finished installing the jet nozzles. In addition, the pool is still leaking. When calling the company no one ever picks up the phone and no one ever returns voice messages. The. owners clearly don't care about customer service and don't stand behind their work because they don't even care to reply to customer's emails. This company shouldn't be in business because all they do is rip people off.

Terrible customer service. Had us running all over Orlando for samples. Each time we inquired about a certain paver or pool surface we were told they would update quote that day or next or they didn't work with that product. Then forget they said today or tomorrow and get upset they we had the gall to call them out on it. Never followed up on any timeframe they quoted.

Put us behind on project. Have deposits out on new pool cage that now we have to put hold on while we search for a reputable company for pavers and pool. Hope they stay busy because when things slow down they will undoubtedly suffer from their lack of customer service. We now have to start process over as they don't return calls. Too big a project to not trust who your dealing with. If your looking to do your pool and pavers keep looking. You will regret working with them. We worked with a guy named Francisco and his boss Zain.

We had some issues on the project, we were communicative and though it took some time we came to a positive resolution.

The Pool Specialist gets a 10 out of 10 in our experience with them resurfacing and re-tiling the pool at our vacation rental. From our initial inquiry through the project and the final cleanup, they have been timely, courteous and professional. Mariel, in the office was a delight to work with over the phone and by email - informative, friendly. and responsive. Francisco was very attentive and conscientious in taking care of all the on-site details. We are very happy with the work and look forward to wowing our guests with our sparkling "new" pool!

We just resurfaced and added new tile to the pool at our short term rental at Windsor Hills Resort. Zain, Francisco and their crew were fantastic to deal with as was their office staff. The Pool Specialist team was professional from the onset and worked hard to complete the project within a condensed time frame dictated by our rental schedule. They provided a fair and accurate quote.

They showed up when they said they would. Their crews were efficient and skilled. Francisco, who was managing our project, always picked up the phone when I called. He went above and beyond to ensure we were satisfied with the finished product. Without hesitation, we would recommend The Pool Specialist!

Five stars for our experience with The Pool Specialist, they did a complete renovation of our pool and deck area. Zain was a great to work with and listened to our idea of what we want and then designed a scope of work that met our needs. Construction of the pool was on time, and the crew respectful of our property. The pool and deck looked completely different after completion and we get many compliments about the pool from the people that live and visit our property.

We highly recommend The Pool Specialist for any pool remodeling needs you may have. We bought a house with a pool that needed a complete redo, Phil was great helping us choose materials and get started on our project. Zain made sure everything moved along smoothly and that we were happy with the work. Everyone was very friendly and easy to work with. The whole thing was completed more quickly than I would have imagined. Give them a call for an estimate and see how wonderful they are to work with. We love our new pool!

The Pool Specialist are top notch. I had my pool resurfaced with the help of Phil and Zain and I could not be more pleased at the results. There was a finishing issue with the original job and I was really worried about getting left with a mediocre surface job. Zain and Phil both stayed in direct communication with me and assured me that no matter what happened they would make sure I was happy at the end.

They took the time and effort to go back and fix issues that were out of their control originally. This is the kind of business that people spend so much time looking for by reading these reviews. I can tell you with confidence that if you go with The Pool Specialist you will be set!

I hired The Pool Specialist of Florida to re-tile and to re-surface my pool. They were very professional and lived up to their word. From the minute that Phil walked on to my property to discuss my options all the way to the end of the project when the owner Zain came out to help with the start-up it was perfect. They communicated daily with me and kept the project moving forward.

Great service amazing people! Have been through 4 different pool maintenance companies and I will NEVER leave this one. They are always honest and leave my equipment clean and neat would recommend to everyone

From the moment I made my first phone call for an estimate, Phil was amazing. He always made himself available for any questions I had, day or night. He showed up when he said he would, provided samples of finishes, provided the estimate in a timely manner and everything went as scheduled. Started work on a Monday and was completely finished by Friday. I have dealt with many contractors in the past couple of years and this service was the best by far. If anyone asks about pool work, this is the guy whose number I provide.

Zain and Phil at The Pool Specialist were simply awesome. My husband and I had them resurface and retile our swimming pool in Orlando and it was completed in a timely and professional manner. All the crew members worked non-stop and did a fabulous job. We are mega happy with the work and highly recommend them.

Having used the pool specialist for multiple projects, I'm happy to say that Zain and his team are real professionals and do a first rate job at very reasonable prices. They turn up when they say they will and complete the tasks on time. Furthermore their attention to details is excellent. Call these guys you wont be disappointed.

When we moved to Jensen Beach we had finally decided to get a pool and it has a pleasurable experience up until we had issues with the system. After countless calls to the manufacture to resolve the issue we had to call a company to make the repairs, we are new to the area. We called "The Pool Specialist" They came right out fixed the problem. They were very friendly and very experienced, and were in and out to fix our issues. We are very pleased with the service we will call again for all of our future needs. Call these guys if you have problems with your pool!!! Thank You

The Pool Specialist did a wonderful job on refurbishing our pool. Our original pool was 15 years old and showing its age. The task included replacing the tile, refinishing the surface, and new hardware. The transformation is fantastic. Phil was very helpful in selecting tile and surface color for a dramatic effect. Zain and his crews were very efficient, respectful, and courteous in completing the work.

We trusted their judgement and work - being out of town for two of the weeks when a portion of the work was completed. They definitely fulfilled the promise of a remarkable looking asset to our home.

The Pool Specialist is super awesome, explains everything in simple language, work was done in timely manner, super clean job, I am very happy and satisfied with the service and results, previously two big name companies not only failed to do the job but also destroyed my existing pool light ( "Pinch a Penny" and "Signature Pools" shame on you), thank you so much Zain and team, will be using your services again if needed..

We had several issues with our aging pool pump and filter and Zain came out and fixed them quickly. When I called back because I was having a problem (unrelated to his repair work), he stopped by the house, made the simple fix and did not charge me. Another bonus: He explained things that no other pool pump repairman had ever told me -- so that the equipment would work more efficiently.

We could not have asked for a better experience. They were honest and straightforward from the start. The work is excellent. They made us feel like we were their number one priority. We had an $11,000 job and it was worth every penny. You can't go wrong with The Pool Specialist!

The Pool Specialist is a very professional courteous and most of all "on time" local company! Zain was in constant contact and kept me up to date throughout the hole process. They are experts in all facets of the pool and spa industry! This is the second pool they have done for me and I will not go anywhere else!

Zain, Phil and crew did an excellent job! Very professional and helpful through out the entire process! Great workmanship, great job guys!