Swimfun Pool & Patio

Good! A lot of good information and a good amount of product knowledge. Thanks Cody.

We get our pool supplies here, and they've always been friendly and helpful. We can get a free water analysis to see how to keep it balanced the best.

I've used two other pool stores in town and swimfun has the best chemical service period. Their system stops an algae bloom and gets you back to normal the quickest. Also, I had to replace my chlorinator and pump this week and they were great with answering all my questions and getting it installed the same day that I call. I 100% recommend swimfun for pool owners.

Great service and friendly, knowledgeable staff. We were recommended by another person to go to Leslie's pool supply the first time we needed pool items/equipment. They were ok. I decided to try out Swimfun the next time we needed something and I found the prices, the service, and the pool expertise superior at Swimfun. Would definitely recommend.

Good service department. Prices are a little higher then average, but the work and products are worth it (they replaced the liner in our in ground pool). The employees have always been friendly and helpful when I've stopped in for those inevitable items you need for your pool.

Had our tub for a little over a year now. Had a minor wiring problem in the first month. They came out right away and fixed it. Always friendly when we go in for chemicals or water testing.

Fantastic experience start to finish! No pressure sales. Our hot tub was delayed due to quarantine, but Cody always responded to my calls immediately. I was never left hanging. Tanner, who handled our installation, was THE BEST! We had an issue with the electrical and he went above and beyond to correct it so we could enjoy our hot tub that same day! Highly recommend working with this group; you won't regret it. Oh, and we LOVE our hot tub!

For a pool supply store located in a four month swim season (Kansas), Swim Fun has a huge selection of parts and accessories. If you DIY a lot of plumbing, electrical and mechanical pool repairs, do the right thing and get your supplies at Swim Fun (or any other LOCAL store.) Ordering online will save you a few bucks but being able to get parts immediately is worth a little extra. It's nice to know most of the parts any supplies you need are just a short drive away any your pool can be back "up and running" TODAY.

I have always enjoyed coming into your store and talking to your incredibly nice and knowledgeable staff. Since learning about your store, I have always preferred to buy the majority of my pool chemicals and supplies from you and support your small business. This is a tough time for everyone and we are all feeling the stress in different ways. However a few days ago (5/19/20) was a completely different situation.

Like any other time, I walked in with my pool sample and was gladly asked if I needed a test. To which I said yes. Once the results were ready the lady behind the counter suggested that I need several bags of salt. I asked a few additional questions as the results were being printed off. Only after I asked was I also told that the PH and Alkalinity were low and then offered a product for that.

I responded something to the effect of "no thank you I have Baking Soda for that". It was at this time that the lady behind the desk started lecturing me about how the tests are free with the idea that customers buy their products. how shes been sacrificing and working every day since the stay-at-home order started, and how is a small business suppose to stay open when people like me go and buy products from big stores like Wal-Mart. and then suggested why don't I just go there instead.

I stood there for a second awestruck at what had happened. I then responded "whoa whoa whoa, what do you mean, I just said I wanted to buy 12 bags of salt. I feel like your being a bit rude." That was when not just the lady I was talking to, but also the man behind the counter, piped up and said "Yea, well it goes both ways". I stood there for another second still dumb founded by what was taking place.

Then I simply said "Thank you" and left my pool bottle and pool test on the counter and walked out. This is not how you treat customers. I understand if someone is being difficult or complaining. But all I did was say "No Thank You" to something you were suggesting while still wanting to purchase something else. Further more, you have no idea about other peoples personal situations (both financial and health related).

We have ALL been affected by this pandemic in different ways. So to get that frustrated over the refusal of a $20 product when I am looking to buy $120 worth of salt is strait up RIDICULOUS! What you didn't realize is in addition I was also going to buy a new pool hose and a discharge hose. Which most likely would have doubled the over all sale. So with that I would end on this: I am not happy with the way things ended and I hope your small business IS able to weather the economic storm this pandemic has brought with it. But, now, it will have to do it with one less customer. I know people have bad days. I had attempted to call and speak with the owner about this prior to writing this letter.

Witnessed rude behavior from staff regarding people wearing masks! Update: Indulge yourself in the passive-aggressive responses from the "owner" in recent reviews! We're all keyboard warriors and fake news I suppose. I witnessed borderline harassment to someone who was only trying to patronize a locally-owned pool shop. She was harassed for wanting to do what appeared to be a curbside analysis of her water, something that should be respected by the "owner" regardless of their view or opinion on the current ongoing pandemic.

She did not feel comfortable going inside the store and she was harassed, in my opinion, for not doing so. I looked on your website- you offer curbside pickup. If the customer has a history of not supporting your store, say it. If they have a history of purchasing products from you, offer your services you advertise to them in the manner in which they are comfortable right now.

To the "owner": There will always be two sides to every story. The fact that you come on here to blast people who don't bow down to you makes you look bad, no matter the situation. There's absolutely no reason to be as aggressive as you have been online. If anyone is a keyboard warrior, it's you. If you do not change and adapt to how your customer base feels comfortable utilizing your services, you will continue to lose customers. Adapt, or continue to let your competition acquire your customers.

Everyone is so nice! I mean, they'll actually talk to you. And they know what they're talking about. And they seem honestly happy when you're water analysis comes out perfect - even if it means you won't be buying anything. I almost wish I could work there. I definitely think home Depot, target, and just about every other retailer could learn a lot from the people at Swimfun

These guys are criminals. Do not use them. I was quoted a price. Then they were not able to move our hot tub down a hill. I hired a crane to move it down the hill and do 90 percent of the job. I had these criminals come back after they said they would set it for $200. They then said we had to pay them $450. Keep away unless you are looking for a horrible situation.

They are always super helpful and knowledgeable. Their prices seem fair. Staff is friendly

Amazing customer service. I went in after I bought my hot tub and they helped me out with the chemicals and water testing that I needed. Next day found out that one of the fittings on The PVC pipe was broken. They were very helpful and I got it fixed ASAP. I will continue to use them for all of my swimming and hot tub needs. GREAT PEOPLE.

Terrible customer service! They closed my pool and when I opened it this Spring it looked like they never put any chemicals in to winterize it! Horrible! When I told them they completely took no responsibility for it! It is a total mess!

Always great service, knowledgeable and friendly staff. We are newer to pool ownership, so having SwimFun to rely on has made the transition so much easier. New store is amazing and great location!

Knowledgeable staff, vet discounts. Newer business hope they succeed

We really love getting our pool chemicals and pool accessories from Swim Fun. Everyone is always very nice and helpful. The pricing is great and I would highly recommend!