Precision Pool Construction

We bought our Caldera spa from Precision Pool. From purchase, to delivery, to installation they have been wonderful. Their monthly spa service ensures our spa is always ready for a relaxing soak. Best purchase we've made in a long time.

I've been a client of Precision Pool for many years - first with a pool, then a spa; then after a move, we bought another spa from them last fall. The entire process, from purchase to delivery to set-up to maintenance to closure, has been flawless. And that's why I'll continue to be a client for the foreseeable future.

Precision Pool provided great all-around customer service. We bought our hot tub there and they made it easy to choose one. They delivered and installed it and have been maintaining it ever since. The technicians are friendly and professional. The office staff are very responsive and helpful. I would highly recommend them.

We bought our awesome spa from Precision Pools and they also service it to keep it in ready-to-go shape. The staff from ownership down are all awesome! Thank you!

Great company and service. Covid made it difficult to order a spa with many delays. Precision kept me up to date with my spa order status. Although it took 8 months (no fault of theirs) I have my FreeFlow Mini and it is FANTASTIC! Worth the wait and like I said great staff and delivery. Don't be hesitant, order one. Guarantee you'll love it!

****WORST POOL COMPANY IN NEW ENGLAND**** do yourself a favor and go with another pool company. They will sell you on anything and then when the time comes where you need help they are completely unresponsive and you are left on your own to figure it out. The people are very unprofessional and a nightmare to deal with. Even if you spent a fortune, they could care less. Once the project is over with, you will be ignored. We wish we listened to everyone that warned us. Now we are trying to be helpful in warning others.

My current experience with Precision Pools has been exceptional. Long story short, I have been left with the task of managing and taking care of my pool on my own this summer. I started out not knowing a thing about caring for a pool. Jim and Greg opened my pool. They were kind and did not appear to be bothered by all of my questions. I called the next day and spoke with Pam. Pam spent a lot of time with me explaining and really taking the time to ensure I understood what I was doing. This has been such a great experience and my 4 year old is very happy that his pool will soon be ready!

I would NEVER do business with this company! If it were possible I would give them a -5 million stars! We had them install a fence for us in AUG 2007. We provided them with a Grading Plot Plan to install the fence within the boundaries of our property. We paid them $9,660. When we went to sell our property in MAY 2020, the buyer's had a survey completed on 5/16/2020 and the determination was there was "possible encroachment on two of our neighbor's property and we were forced to get an instrument survey to prove accuracy".

When I contacted Precision Pool multiple times, NO ONE WOULD CALL ME BACK to discuss the issue and or help me resolve the matter. The first time I called, I should have received a call back. I finally talked to Jim (who was not involved during the fence installation). He told me they haven't done fence work for 10 years (I should hope not because they didn't know what they were doing with ours).

He assured me that "everything should be fine" since we had provided them with a Grading Plot Plan and we could take HIS word for it. Ummm. NO! Precision should have come out and proved the fence they installed was indeed on our property. Since no one had time to talk about the issue and how to resolve it, we needed to move forward and schedule an instrument survey to be done 6/1/2020 or risk the pending sale on our home.

If there was an issue, Precision needed to make it right. When the surveyors came out, it was determined that the fence was indeed encroaching on golf course land and my next door neighbor's land. Due to Precision's error on not installing the fence within our property lines, we had to pay $2,450 for land surveying services to prove that was in fact, true.

I wrote Precision a DETAILED letter outlining every message I left for them, who I talked to, who I asked for, urgency of the matter, what needed to be done, all the receipts for the surveying services and that they owed us $2,450 since they would not come out and access the situation and/or make it right. I hand delivered the letter addressed to Sean Canning, President since he is the only person left from the time of the work and he had bought the company.

I took a photo of the man that accepted my package (Matt, who said, "he would get it to Sean") as proof of receipt since no one had talked to me and I was sure they would say they never received my packet. 20 minutes later I get a call from Pam who told me, "Don't ever come into our store and take a picture of an employee here again. It's against their rights and they will call the police if I'm seen on their property again." I said, "No problem.

But I needed to take the picture to have proof that someone received my package." She said she "had not opened the envelope and she will make sure that Sean gets the contents of the envelope". Hmmm. How did she get my cell phone number if she didn't open the envelope? By the way, in the state of MA if you are in a public place, there's no issue with another taking a picture of you (unless there is a sign posted otherwise, and there was not, in this case).

If you see someone taking your photo without your permission, it's your right to ask him or her to stop (which Matt didn't). Bottom line, Sean NEVER called me back to resolve my issue and I am seeking other means to get it, as well. In addition to telling everyone I know via every means I have available, I will be posting this review on every review site I can find.

This organization and its staff are the most unprofessional, unreliable, incompetent and irresponsible bunch of people I've ever dealt with in my entire life and I have no idea how they stay in business. Caveat Emptor! Let the buyer beware.

I have been going to Precision Pool for longer than I can remember. I have always recommended them. Their service and knowledgeable staff kept me coming back. Just when you thought things were great- they got even better. Jimmy has been added to the sales dept/ show room and he is AWESOME! He helped me with a few follow up issues from last season and resolved them quickly and with a giant smile on his face. He is accommodating and has the patience of a saint- I recommend Precision pools VERY HIGHLY

Jay and the team at Precision Pool have been great to deal with, very knowledgeable and professional. We did quite a bit of research and visited many dealers before deciding to purchase our hot tub from Precision. Everything from the sale, delivery, set up and training on the care of the tub were fantastic. Being a first time hot tub owner I had many questions after the tub was delivered so I email Jay with my question and receive a response within a few hours. Top notch staff & company!

We are very happy with our decision to purchase our spa from this company. We did a lot of research and were in touch with six different dealers. We decided to go with Precision Pool and Construction and love the product and the service. Jay and Jim were super friendly and very helpful in getting us started with our new hot tub. We highly recommend!

Stopped in over the weekend and had our pool water tested and staff was professional, knowledgeable and very helpful. With their advice, all of our issues were easily and quickly resolved!

I have been doing business with Precision Pool for over 10 years. They did the original installation which was a great experience. They came up with great ideas for the layout of the entire backyard as well as including a built-in fire pit which gets tons of use. Their staff is knowledgeable and always willing to provide assistance.I wouldnt do business with anyone else!

Fantastic Service-Great Product Knowledge-Found the right Hot Tub to match our budget and needsPrecision Pool was awesome. First they sent someone out to sanity check our deck could support the tub, Then Jay took over and reviewed all the options. He really knows his stuff.The team helped connect us with an excellent electrician, planned a smooth install and came out multiple times to make sure everything worked and answer questions about chemicals.HIGHLY Recommend Precision!

Jay and the team at Precision Pool have been great to deal with, very knowledgeable and professional. We did quite a bit of research and visited many dealers before deciding to purchase our hot tub from Precision. Everything from the sale, delivery, set up and training on the care of the tub were fantastic. Being a first time hot tub owner I had many questions after the tub was delivered so I email Jay with my question and receive a response within a few hours. Top notch staff & company!

We just purchased a Marquis Celebrity Broadway Elite Spa from Precision and are VERY happy! We were originally going to purchase through an online source - I am so glad we changed our minds. Jay was awesome - from answering all my pre-purchase questions via email... to helping us decide on the best tub for us... to the great communication regarding delivery and the wonderful final product! It was a great purchasing experience!

Jay and the rest of the Team at Precision Pool are awesome! We have owned our spa for just over a month and from taking his time with us to make sure we chose the right spa, to responding in under two hours for a recent service call, I couldnt recommend them enough. Thanks to them we are in our spa every night as a family and we are enjoining every minute!

The most attentive, polite and superb service we have seen in a very long time from any company anywhere!!! Pam is an angel!!

From the get go Precision Pool Construction Inc. has been a wonderful company to work with. Reliable, honest, and accessible. We now have a beautiful pool and backyard oasis to enjoy next summer!