Tampa Bay Pools

A very smooth and easy process from start to finish. All I can ask for from any company is upfront honest communication, and then to follow through with what was communicated. Our pool designer Juli told me it would take 6 months after signing for construction to begin. 6 months later construction started. Then our project managers Jeremy and Derrick told me it would take about 20 weeks to complete. 20 weeks later my pool was filled with water and fully completed.

During the process Derrick would address all issues immediately and would always provide progress updates either by text or in person while visiting the worksite. He definitely goes the extra mile to make sure all work is completed correctly. Jeremy and Derrick were available to answer all my questions and this made it very easy for me to keep track of the overall project progression.

The pool design is exactly what we wanted and the final product looks perfect. Whenever I had to call the main office for a quick general question I believe it was Iris on the phone who was always very kind and pleasant to talk to.

I would not recommend Tampa Bay Pools for pool installation, repairs or anything else. Tiles were left broken and rusting. TBP refuses to honor their own warranty for months and months. They never responded to a single telephone call or message. They play the blame game with their own subcontractors. I recommend finding a company that belongs to the Better Business Bureau.

My family and I built our home in Florida Aug 2021, we always knew we would want a pool. We were looking for the perfect company and took a chance with Tampa Bay Pools. We have been beyond pleased. Work began in Oct 2022 and was completed March 2023. Tampa Bay especially Juli (Sales), Pat (Construction), and Roy (Start Up and Pool School) have been a pleasure to work with.

Not only have they been super responsive (never waited even a day for a response to our questions) they are also caring that every step of the build was done with the highest quality. From the start of this process through completion we couldn't have asked for a better experience. Yes we faced delays but they were very transparent as to what they were and when we could expect work to start back up. If you are looking, look no further! I highly recommend Tampa Bay Pools!

I CAN'T say enough amazing things about Tampa Bay Pools. from start to finish our project was carefully created, planned, and executed. We first planned our pool with Juli C when we reached out for a quote and consultation. She was fabulous, well versed in all options, and also made our design come to life. Very quick to respond and had great input as well.

Highly recommend having her design/quote your pool if you get the chance! After our wait was up and the project started, we were introduced to our project manager, Jeremy. He gave us his cell number from day 1, and we always reached out to him with all questions and concerns. He was out to our project weekly, usually multiple times a week and ALWAYS was out promptly after a crew would finish, to check on the job and work that had been done.

He was well informed, always up to date with what was going on, and overall an amazing PM who we were very lucky to have! Another thing that made this go smoothly for us would be that EVERY single crew out here that was with TBP truly did an amazing job. I'm talking every single one. Dig day, rebar, electricians, plumbers, screen guys, pavers (did I mention they worked CHRISTMAS EVE to finish our paver job.) I mean truly it was incredible how great every crew and company we worked with was.

It says a lot about the pool company you choose only working with reputable crews and tradesmen. And last but not least, everytime I called the office, the office staff was so kind and always seemed very organized. Never annoyed by my questioning and overall just very pleasant and easy to work with (even when I called to tell them there was a baby alligator in the bottom of our pool before we filled it!). Oh, and on top of all the other communication, they also email you with any major steps coming your way in your project to keep you up to date.

I wont lie, we went into building a pool hearing lots of horror stories about pool building in general and what a hassle it can be. We really hit no major road bumps and don't even have one negative story to share about our project. Seriously, thank you Juli, Jeremy and all of Tampa Bay Pools. This was a huge investment and I truly believe we hired the best around for the job. Can't wait to enjoy it for many years to come! Thank you again.

(Jan 2022) Well friends, I'm sad to say that the initial process was terrific, but the follow up for warranty items has been a big fail. It's unfortunate to have such a great experience with one part of the team just to be disappointed by the rest of the team. I have no choice but to caution you on doing business with this company due to the lack of response on warranty items.

Maybe they should re-evaluate their warranty team and hire folks who care. There is a consistent lack of follow up. After 4 months of calling and being told "someone will get back to you", we have yet to be contacted. I would encourage the owner to reach out to us. (Review Posted Following the Build, 2021) If you are looking for an honest, on-time, responsive pool construction company look no further! Tampa Bay Pools team of dedicated staff worked their "magic" in a 3 month time period.

Pool companies have been swamped over the past year with COVID-19 restrictions keeping families at home. It's hard to know who to choose and who to trust. I can tell you, you can trust Tampa Bay Pools. Now, that being said, we did have to wait, just as everyone else has had to. The time period between signing the contract and start of construction was almost 4 months. BUT, they told you that up front!

No surprises. Now, for the team: Juli was awesome and provided a spectacular design for us to dream about! Kyle was our construction manager - he was so responsive and provided consistent communication of the progress throughout the project (even when we could expect no work for a few days). And upon completion, Tim and Deric provided a super overwhelming "pool school" class :) They were great! This team was absolutely fabulous and we are so glad we choose Tampa Bay Pools!

We hired Tampa bay pools to construct our pool and spa. Hands down best pool company in Tampa Bay. Not only did they deliver as promised but they were responsive, attentive, and delivered a beautiful pool. We would recommend them to anyone. Dan their owner helped my wife design her dream pool. He was professional and kept it in budget while getting as close to what we wanted. Kyle our superintendent was probably one of the best Superintendent's I have felt with. Kept Us updated on everything. You may find cheaper companies, but there is a reason for that. Quality over price any days.

Do not do business with this company. Been waiting since July of 2020 to have my drain fixed that was broken upon install as well as grout fixed in our pool tile and a pool light that does not work. They Don't return calls or emails. Very poor business model and definitely do not stand behind their work. They blame their vendors for taking over 7 months to make a repair, but the vendors they select to install items for their business is certainly a direct reflection of their business.

They obviously hire companies that's the cheapest and not the best quality. Just a 6 month update. Our pool Light is still not fixed, our floor drain is still not fixed, and the grout in our pool edging is still not fixed. All these issues were reported a year ago with constant follow ups and still no resolution. We will be hiring an attorney, getting the items fixed by a different company, and suing Tampa Bay Pools for reimbursement. All of our communication has been documented or recorded. It shouldn't take over a year to get these things fixed, there are no excuses!

Quality of work is outstanding. Sales integrity and follow up are absolutely horrible once you release your final payment. They left rebar in my yard that I had to dispose of myself. They took a chunk out of my stucco with the bucket on the skid steer and patched it but never returned to paint it. They sold me a different remote than what they put on the paperwork. We had a light die, and we have placed 2 phone calls and an online inquiry to get replaced, and they have not responded in over a month.

We love our new pool from Tampa Bay Pools. Juli was great with our questions and endless changes to the design. We signed in the middle of the first lock down for Covid, when everyone seemed to be doing the same thing. So there were obviously delays getting started but that's to be expected and we were kept informed throughout. Once we started construction though everything happened at lightning speed. Ken kept on top of everything and the process seemed to flow quickly from one step to the next and was completed well before we anticipated.

A couple of months in now and the pool is running great. Any small issues we ran into have been dealt with quicker than we expected and overall we are delighted. Can't praise or recommend them enough! Thanks guys!

I am purchasing a newer home with a pool that was installed by Tampa Bay pools. The pool is less than 5 yrs old and was contracted out by West Bay homes but it developed a leak underground which has caused the pavers to sink in above the waterfall. I contacted TB pools to see if they could work with me in defraying the cost partially to repair the issue.

It is definitely a workmanship issue and they are failing to stand behind their work. It took several attempts to even have anyone from their company return my calls before they informed me that they would not stand behind their work. I would definitely use a little diligence before using this builder if you want any assurance that the job is guaranteed to withstand the test of time.

We just had Julie from Tampa Bay Pools come out to give an estimate for building a pool. With limited access to our backyard, we knew that beginning this process would present some challenges. However, I was definitely not prepared for how rude Julie was. She didn't even bother to say hello and seemed annoyed by literally everything we said and asked.

I completely understand a company being unable or unwilling to take on a project but the delivery of how she relayed that message was absolutely uncalled for! I know pool builders are in demand more than ever because of COVID and that they are likely being more selective with the projects that they are taking on but I would highly discourage anyone I know from dealing with a company that begins the pool building process in the manner that she did.

I am going to stay true, within hours of the review, maybe coincident, a representative arrived. Most of the issues that could be resolved were. I am grateful the heater issue was an easy fix. We are happy we can use the spa again! If you want multiple issues with the heater, rust spots on your finish, bubblers not working and to top it off, no response back to the issues after paying over 80k, you've come to the right place. Tampa Bay Pools is NOT worth hiring with so many other options out there.

They don't respond back and don't seem to care after they installed your pool. Unhappy with the service and warranty, which should be a critical part in your decision making. Hey Tampa Bay Pools, call me back and fix the issues.if you can't figure out who I am, then you clearly have way too many others like myself with poor service, quality and workmanship. Yes, I am tired of waiting to try to resolve my issues with no response. I'll gladly rescind this review when issues are resolved.

Tampa Bay Pools did an outstanding job with our Pool Project. Dan McKenna's customer service was second-to-none. Our Pool Project Manager (Miguel) provided outstanding customer service and expeditious communications. When our friends and family come over, their reaction to the pool and view (screen) is "WOW"! We are thankful for this beautiful addition to our home! THANK YOU TAMPA BAY POOLS! Chuck & Tara

We were trying to build a pool with this company. Clearly they are far too busy with new neighborhood building, to show any customer service to an individual homeowner. First let me say that the salesman, JC was the only good part about this company. The office staff is incredibly rude, and unhelpful. I only called the office 2 times. I left a message to receive a return call from the owners, and then another day to actually speak with Dan or Ken only to have my calls ignored.

The office staff, and especially Debbie, speaks so rudely that I can't even grasp how they have stayed in business this long. 2.5 stars on yelp for a reason. I can't urge anyone enough. STAY AWAY FROM THIS COMPANY. Edit: I was told Tampa Bay Pools: 1) Would not provide what the bank required to do the financing wanted. Ie: project detail, Insurance etc. 2) I was told that Tampa Bay Pools had indeed worked with my lender in the past, and were not happy with how they were paid, so specifically would not work with them again. Why wouldn't a company let you bring your own financing? Like every car dealer or other pool company? Shady.

Fabulous pool. Dramatic lightning highlights the beautiful colors in the tile and base. The spa is a wonderful addition. The equipment is top notch. The only thing I would change would be to install the iAqualink as the standard controller. A bit disappointed this wasn't used nor brought up as an option.

We would not recommend Tampa Bay Pools to anyone, and are unhappy with how this business treats their customers. 1. Sloppy Work: Corners not centered, cement on tiles, holes in coping, careless/rushing lack of detail. 2. Unprofessional: It's like climbing a mountain dealing with the warranty process to get something fixed. Lack of communication, rudeness, and worst of all, workers show up to your house and come into your lanai with no warning or heads up. Closes work orders without ensuring customer is OK with the work. 3.

Poor Quality: Will install the basic/cheapest equipment and not provide options for better equipment. Does not take ownership of issues and blames the customer. Points fingers at the customer for not being a pool expert. Overall, we are completely unsatisfied with this business and its employees, and will be telling neighbors, friends, and others to stay away.

There are MANY other quality pool contractors around who install much better products and take care of their customers. Happy to discuss our experience with anyone who is exploring building a pool with Tampa Bay Pools.

Pool turn out so beautiful, good quality, nice design We love it, will recommend to friends and neighbors

Accountability Zero! Respect for customer's time and property Zero! Keeping their contract promises close to none! Communication almost close to none! Honesty Zero! And your sanity is gone after signing a contract with these unprofessional human beings. So, May last year we started negotiations, June ground was broken and since then the pool construction has been the most dreadful sluggish process of our lives.

Our payments were all timely and the pool has been paid in full as our part of the agreement. However, their final work is not complete and the final county permit was denied twice already, as they don't follow the proper instructions from the inspector. They even had to renew an extra six month permit with the county, as the original had expired.

The communication is so bad and their promises so untrue that countless times we were on the phone with them being told, "We are on our way to your house now!" Unfortunately, these were untrue statements and they never showed up countless times. Bottom line, our pool work is partially finished, our lawn can't be fixed till they finish their work and mud is all over the front of the house, as they don't clean up their mess properly and neighbors are rightfully complaining. PLEASE BE AWARE OF THIS TRAP!

We failed to go with other companies that only take their final payment upon full completion of their work and final county inspection approved. I truly don't wish this painful process on anyone!

Overall, we are pleased with our pool! We built in the worst possible time of year and it rained constantly, but Ken and his crew did their best to try and keep us on schedule. They worked diligently to make sure that we were happy with the process. Job site was kept pretty clean, the work crew was never rude or disrespectful and if we had an issue with anything, all we had to do is call Ken and he addressed it right way.

They made sure we were happy with the finished product and sent someone out to show us how to operate everything once they were done. Thank you Tampa Bay Pools for turning our boring back yard into an oasis for the family!

We are very happy with the outcome of our new pool/spa. It came out even better than what we had hoped for! Dan and Amanda were very responsive during the design process and were happy to answer the million questions we had before signing. Our superintendent Miguel was awesome to work with. We could tell Miguel truly cared about the quality of the work being done.

There was an issue with the spa being built to the wrong height, but Tampa Bay Pools stepped up and fixed the issue without argument. We would without hesitation use them for our project again.

Please, please, do yourself a big favor. Have another company build your pool. Any other company but Tampa Bay Pools at 604 Lithia Pinecrest Road, Brandon, FL 33511. During the building process, my pool collapsed four times. I could not reach the Supervisor in charge of the job because he was in the bars in Ybor City according to his account and his supervisor's account.

The plumbing was installed backwards twice. The electric was installed incorrectly. In addition, they almost caused a fire at my panel box. The burn evidence remains to this day. Tampa Bay Pools even installed the drain unevenly. My gutter leaks. Of most important significance, the pebble tech coating inside my pool is marred. They refuse to accept responsibility and want me to pay to have it acid washed.

They lie, mislead and don't return phone calls for weeks on end. They sub-contract all of their work from digging, forming, plumbing, electrical, coating, treating, pool school, pavers, screening, etc. The Job Supervisor rarely shows up to check on the work. You get the picture. Tampa Bay Pools sells you a dream and delivers a nightmare. I am surprised that Pebble Tech associates their brand with Tampa Bay Pools.

Even their representative was dismayed by their behavior. IF YOU WANT A POOL THAT DRAINS MONEY AND YOU WANT TO RECEIVE AN EDUCATION ON OUR LEGAL SYSTEM, THEN THIS IS YOUR COMPANY. IF YOU WANT TO ENJOY SWIMMING AND FROLICKING IN YOUR POOL THEN USE ANY OTHER COMPANY!

Let me first say that trying to find a reputable pool construction company in this part of Florida is surprisingly difficult. There are very few good reviews out there. It seems that most customers just post their bad experiences. Don't misunderstand me. There are a lot of bad pool builders in Florida. I interviewed who I believed to be the best 4 Builders.

I decided on Tampa Bay because of word of mouth recommendations and JC, their sales consultant. We put JC thru the ringer having him design and re-design our pool a dozen or more times. Each time having to adjust the cost. He was very patient with us until we were happy with the design and cost. Tampa Bay builds over 300 pools a year. That means several are under construction each day.

Building a pool is a two month messy process. Each step is done by a specific team of contractors. that due just that step every day. All the work is supervised by one of several Superintendents. We had Ken, who did a great job. The pool was completed to our satisfaction in 8 weeks. After startup they send a technician to teach us how to maintain the pool.

They call it pool school. These techs know their business. We are now in a 3 year warranty phase. A new pool is like anything else, you have to get the "Bugs" out of it at the beginning. The warranty dept has been very accommodating. So far, 6 wks after startup everything working great. Their warranties are some of the best in the business.

Read this review in its entirety! I cannot thank Tampa Bay Pools enough for delivering an exceptional final product. This company is very organized and was able to accommodate every single request I had, regardless of how ridiculous it sounded. I am a very detail oriented, OCD freak when it comes to things like this and I am 100% happy with the amazing pool they built.

The teams used during this project were fast, clean, and precise with everything they did. If there was ever an issue, my super intendant was all over it and had guys there damn near the next day if not same day. Big shout out to Amanda for designing an amazing pool and Ken Hogue (super intendant) for making the dream come true. Ken was super organized and at times, had more attention to detail than me. Ken ensured the entire process was smooth and kept me in the loop during every step of the pool build.

One thing to keep in mind is that this pool company is used for high end home builders so that should mean something when choosing a pool company. I highly recommend Tampa Bay Pools for your future pool build. They are the best in town and very affordable compared to some of the smaller companies. Also, don't be fooled by what some other pool builders say they do versus others because the process is the same across the board, or at least it should be! These guys/gals are Elite in my book :)

The company is great as long as you don't have Any issues. The owner does not take responsibility for the actions of his employees and uses false pretense when dealing with customers. The company falsely advertised membership in 2 professional organizations for over 3 years and was cited with an ethics violation by the FSPA. My salesman and previous owner, represented himself as the chairman of the board even though he is not even a board member.

My project manager had an inappropriate relationship with my wife during the construction of my pool, beware of Ken Hogue. He also used that relationship to refuse to fix work that was done improperly. The owner and employees will lie to protect each other and refuse to do promised work, this company is profit driven and does not stand behind their work or the family values it advertises.

Call any other pool company. Nightmare. Dug the first shovel of dirt on June 8th and finally installed the fire bowls on November 19th.

We researched a number of company's before deciding on Tampa Bay pools. Ultimately, their promise for efficient pool completion and their report on their total numbers of completed pools per year indicated to us that there was experience and professionalism leading the way. We could not have been more mistaken. Our woes have spanned issues from the company's lack of communication with us, errors in city permitting, damage to our front yard, and their dependence on outside contractors to complete basic work orders.

Their "team" of contractors have had no problem in using our back yard as their personal trash disposal. The continued smell of cigarette butts, foam cups and junk food over our backyard despite communication with the lead project manager reminds us on a daily basis of the mistake we made in contracting with this company. There has been no attention to a timeline or our satisfaction at any point. Currently, we are crossing our fingers that this company will redeem themselves over the 5 month process that we have been subject to. Look for other companies who have a true commitment to excellent service and product quality.