Thompson Pools began installing residential swimming pools as part of our residential and commercial construction company in 1972. We have extensive construction background in all areas and phases of construction. Spas were introduced the following year. The pool and spa company was operated out of the home until 1983, when a retail store was opened.
Thompson Pools continued to grow and we moved to our current location in 1993. The backgrounds of the owners are diverse and varied and each provides a unique benefit.
Thompson Pools continued to grow and we moved to our current location in 1993. The backgrounds of the owners are diverse and varied and each provides a unique benefit.
Reviews (9)
Toy Buell
Apr 07, 2022
Julie Kraft
Nov 08, 2020
Eric Landl
Mar 06, 2020
We recently purchased our SECOND Jacuzzi spa from Thompson Pools and my wife and I AGAIN simply can't say enough wonderful things about our Jacuzzi tub or the OUTSTANDING service provided by Justin and the crew at Thompson Pools! We again had our Jacuzzi delivered to Bozeman by the guys at Thompson. Hassle-free and they were able to help us troubleshoot final set-up from Billings, no problem.
And WOW, after 3 years, prices have only minimally increased (as compared to our past experiences at another competitor) on par with inflation and what one would expect. Thompson STILL totally worked with us on pricing. What is even more telling is the fact that not much has changed in terms of Jacuzzi tubs since our last purchase. I attribute this to the fact that they already have the quality of their spas dialed in perfectly.
They have tweaked a few things about the accessories (eg. cover material and function), but this makes it only more user friendly than before! We did purchase a 400 series tub this time instead of a 300 series tub. Boy are we ever glad we did! Just a bit more sleek. Both having several old sports injuries, my wife and I use our Jacuzzi spa most every day, year round.
We are extremely pleased with our new tub. Even though we didn't think it possible, we like it even better than our last one! So thanks again Justin for getting us dialed back in with ourJacuzzi. You are amazing! We are definitely customers for life. Cheers, Shar and Eric Landl
And WOW, after 3 years, prices have only minimally increased (as compared to our past experiences at another competitor) on par with inflation and what one would expect. Thompson STILL totally worked with us on pricing. What is even more telling is the fact that not much has changed in terms of Jacuzzi tubs since our last purchase. I attribute this to the fact that they already have the quality of their spas dialed in perfectly.
They have tweaked a few things about the accessories (eg. cover material and function), but this makes it only more user friendly than before! We did purchase a 400 series tub this time instead of a 300 series tub. Boy are we ever glad we did! Just a bit more sleek. Both having several old sports injuries, my wife and I use our Jacuzzi spa most every day, year round.
We are extremely pleased with our new tub. Even though we didn't think it possible, we like it even better than our last one! So thanks again Justin for getting us dialed back in with ourJacuzzi. You are amazing! We are definitely customers for life. Cheers, Shar and Eric Landl
Vincent A. Gladue Vinny
Nov 11, 2019
Arne Olsen
May 10, 2019
UPDATE.Don has been great to work through the issues created by the temp employee, Brian, who robbed us and was essentially squatting in our home while we were away. Thompson Pools-GREAT AGAIN! Temp agency was useless and felt his trespassing and wrongdoing was acceptable. Thank you again Don! Once upon a time I quite liked Thompson. Since allowing their employee working as a temp to repeatedly trespass in and rob our home as part of their maintenance service I have no faith in their business practices. When told by Ron that "they'd make it right" there has been nothing done.stay away from their "maintenance" service.
Rose Sample
Jun 15, 2018
Robert Beleele
Apr 27, 2018
Shane Welbes
Jan 28, 2018
Thompson pools is amazing! They tested numerous parts for free instead of selling me new ones. Walked me through how to test various parts on my hot tub to find the inoperable part, then told me to order it online as it was cheaper and faster than them getting it. They saved me hundreds, I can't thank you enough. A truly remarkable and honest business. Thank you!
Sharleen Landl
Jun 29, 2017
Wow! After much research and shopping for a new hot tub (after prices increased about 3K in just 2 years from our previous dealer, NOTE we would have been repeat customers), we decided to stop by Thompson pools in Billings on our way back home to Bozeman. Are we ever glad we did! We are so very pleased with our new spa in every regard and at a SIGNIFICANTLY more realistic and justifiable price! Superior design and layout, jets with seemingly endless adjustability, user-friendly display panel and chemistry/maintenance instructions, way sturdier inside shell/cover/cover lift.
I had admittedly been missing my previous Spa from Hot Springs, but it was definitely a blessing in disguise that we ended up needing to purchase a new tub, because our new Jacuzzi tub is vastly superior! The team at Thompson pools is fantastic, particularly Justin! He started off by staying past close to make sure he had answered all of our questions day one.
Everyone has been easily accessible before and after the sale! Justin has been able to easily answer questions of any nature over the phone, which is great given our physical distance, living in Bozeman. I was also pleasantly surprised at how willing and able Thompson was to work with us on delivering our spa over to Bozeman from Billings. They definitely went above and beyond to earn our business and we can't thank them enough! Well done!
I had admittedly been missing my previous Spa from Hot Springs, but it was definitely a blessing in disguise that we ended up needing to purchase a new tub, because our new Jacuzzi tub is vastly superior! The team at Thompson pools is fantastic, particularly Justin! He started off by staying past close to make sure he had answered all of our questions day one.
Everyone has been easily accessible before and after the sale! Justin has been able to easily answer questions of any nature over the phone, which is great given our physical distance, living in Bozeman. I was also pleasantly surprised at how willing and able Thompson was to work with us on delivering our spa over to Bozeman from Billings. They definitely went above and beyond to earn our business and we can't thank them enough! Well done!