Mid City Custom Pools

I wanted to give a shout out to mid cities custom pools! These guys rocked! I've never been inundated with so much attention in such a short amount of time in my entire life outside of being in the ER. Each person that we dealt with made an exceptional effort to ensure that we were satisfied with the job. And I wanted to also give kudos to Craig Lankford for heading all that construction up in a very speedy and orderly fashion. I got a call from that guy every single day if not once it was more. Awesome job!

My pool is currently under construction with Mid City Custom pools and the project is going better than I expected. They are fast and efficient. I worked with Eric to design my pool and he keeps me informed every step of the way. The features I got with MCP are better and more cost efficient than the other quotes I had. The pool is looking beautiful and I will be swimming before the end of the summer. Couldn't be happier!

I am a 2-time customer of Mid City Custom Pools. Our first pool was built in 2014. They did an amazing job giving us the pool and back patio we always wanted. We moved in 2021 and hired them again - becoming the *extremely rare repeat customer* for a pool company. What I love about Mid City Pools is that they use the highest quality equipment, supplies and workers.

When we built the first pool I did extensive research on pool equipment to compare the various bids we had from different companies. Mid City pools have top-of-the-line, trusted equipment that will last. Plus the other things you don't think as much about, like stone, decking, plaster - they only use best of the best. Both of our yards were sloped so we needed retaining - they had all of the retaining and drainage executed perfectly.

We were amazed to discover that most of the staff and construction teams were still the same from 2014 to 2021 - some even remembered us. That's almost unheard of and says a lot about a company. I can't express enough about how happy we were with the entire process - from design (thanks, Sue) to construction (Derek is awesome) to finally "pool school" (Mark knows it all).

The construction lasted less than 3 months - during COVID! The whole family is thrilled with our new pool. Here's hoping I won't have to build a third pool - but if I do, I know I'm calling Mid City.

Giving this company a 1 star is golden for them. There should be an option for zero stars. Run away from this company! They want your money not your business. I'm 10 months in and my project is not completed. I'm holding payment and will probably end up in a lawsuit with this company. Zero super vision. I have been running the project pretty much from the beginning, having to deal with all the subcontracts myself. YES! ALL THE WORK IS PERFORMED BY SUBCONTRACTORS.

That means you are paying them to do what? Nothing. I could write a book about all the things that have gone wrong and continue to go wrong. Just stay away from doing any business with this company.

We are very happy with Mid-City Pools! Be sure to ask for Craig as your superintendent. he is the best! He communicated with us throughout the process and was very responsive to answer any questions or concerns. Can't recommend him highly enough. The timing factor of completing the pool went well. considering COVID slow downs and the entire month of rain!

The worst company to work with, took them more then 8 moths to finish, demanded to get paid before they finished the job. After 2 yrs plaster started to fade away, pool equipment stopped working a week after the warranty expired and they don't care. Call paintair and see what they can do was their answer. Chose to use electric heat pump for my spa (less cost, plus I didn't have to dig the gas line all across my back yard, jeopardizing my trees to die, or dig some out) because I was told that I can't use it during cold days, which I was fine with.

It used to heat up my spa very well and fast, from 67 degrees to 96 in about 3hrs, when it's 80+ outside. Summer time, with in 30 min. Now it stops after it heats up only 2 degrees above the existing temperature, I called in, they sent a tech out, and he said it's working fine. lol. How is that working fine if it doesn't do the job that it did.

I wish I never worked with them. be smart and stay away from them! Be aware of the reviews, I was also very happy when pool was done, even tho it took them more then 8 moths to finish, of course, I got my pool. Why would I be happy. But be mindful about afterwards, customer care and actual equipment maintenance. And what now? I have to pay another $5k-$6k for another electric heat pump, and another $5k to replaster the pool. Only because of their poor quality job. DO NOT WORK WITH THEM!

Super unprofessional and sloppy work. No project management during construction. When things are brought to their attention they don't want to fix it and use the excuse of "Manuel labor". Do not use them. They treat you like they're doing you a favor when you're in fact spending a lot of money!

This company is unprofessional, unpredictable & slow. Communication is terrible. Took 10 months to complete our pool with very few bad weather days. The only process that was smooth was the design & signing the papers. After that, they treat you as if they are doing you a favor when they finally respond or show up. I can't list every mishap or botched job their crew or superintendent allowed. If it weren't for my husband being home to watch and make sure things went correctly, the pool would've been completely wrong. Don't waste your time & money.

Our pool is less than a year. I have cracks in my coping and weird white residues. We paid a lot of money and it looks like crap. I called Mid cities with no follow call from anyone. I left messages with my sales guy too. I feel once they got your business they don't care. I would love to get in contact with the owner so he's aware of how his people are running his business.

We are extremely happy with our finished product. Mid City in general was great to work with. We started our project in September and we're finished in June. There were challenges with the rain and schedules but Mid City powered thru them. Super excited our pool is done and to start creating some memories with our children and family. Thanks again Mid City Pools.

We are 8 months into a project that is still incomplete. We signed our contract months before COVID hit hard & we should have been swimming months ago. We were told the company is overwhelmed by new business & basically we aren't priority. So pools purchased in March are being finished before ours. Half way though our construction our job's Superintendent left & we were never told anything.

Work just stopped & no one ever came out to our house. Then 1 day we had a meeting with what we thought was the decking guy, only to find out it was our new Superintendent (15minutes into the mtg) No communication, no urgency, no concern that our job was on the books months before these other builds. We had to pay them the rest of the money before they would prep for our plaster & took a quick vacation to get home in time for it.

Guess what we are now home & being told it will still possibly be another week or so- which is code for another month. Don't trust this company, go with someone else. I haven't even gone into detail about all the different issues with construction we have had. We went with this company because they have been around a long time. But clearly it's not because of their product or professionalism. We wanted someone we could trust to lead this job & we have had to pay close attention to everything to make sure they correct all their mistakes.

Mid City Custom Pools exceeded our expectations. Josh really listened and gave us a great design that was exactly what we wanted but would never be able to come up with ourselves. Scott our GC was always available and made the process easy. Mark the Pool School expert was absolutely the best! He did such a great job explaining how to take care of the pool. This is our first pool and I am the person that does it all. Thankfully he's available for questions and responds quickly!

The most unprofessional company. There are hidden costs that the do not tell you about and takes months to even get the plans to the city.

We've had a great experience with Mid City Custom Pools from the beginning. Josh designed us the pool of our dreams that fits perfectly in our relatively small backyard. He worked with us on our budget and though we didn't get everything we wanted, we got all our must haves at a price we were comfortable with. Eric handled the build with the utmost professionalism and always with a positive attitude.

He had to work with our home builder on timing which caused some delays, but Eric and MCCP did everything they could to move things along on our timeline. And if course, there were some hiccups as is expected with any build, but MCCP addresses the issues quickly (for example, the pavers were uneven in some spots and the team came back out to level them the next week). Mark took great care of setting up the chemicals and teaching us how to use and maintain the pool and equipment. Thank you MCCP for our dream backyard!

Company did repair the decking and followed up to ensure it was done well. Im thankful that someone finally talked with us about what our concerns were and apparently the individual who dismissed our concerns without coming to look is no longer at this company.

Fabulous Experience! After first contracting with another pool company who went out of business and left about 40 households with unfinished projects we went to Mid City Custom Pools to finish the remaining ~40% of the project. They were extremely understanding of our situation and gave us a good price and timeline. Final price was what they quoted and the end results are perfect!

They are a great team to work with and are extremely knowledgeable and customer-oriented. As they have been in business since 1973 they have an excellent rapport with our city of Colleyville and quickly transferred permits. All inspections passed first time as they do quality work at each step of the way. We now have a pool, spa, arbor, and firepit that we love. When we are ready to add our outdoor kitchen they will definitely do the job. A huge thanks to MCCP which we would highly recommend to anyone.

Absolutely terrible to deal with. Had Josh out to quote a patio cover and pool for our backyard. Told us that we wanted for a patio cover was not possible and that they could only do freestanding cover which is not what we wanted, or what we received multiple other quotes for. For the pool he did not listen to a thing we said we wanted and didn't want.

Pool estimate was nothing like what we discussed in person, he increased the size of the pool by over 50% of what we wanted and when I questioned him on the estimate and asked him to go back to the drawing board based on what we discussed. I received no email back or response. Guess they aren't in the business of actually building pools for people and instead in the business of collecting a check from people that are too afraid to ask questions.

OMG. just because I left a bed comments, they asked me to delete my comment? What a F#$%@& One of the Midcities pool employee reached out to me and they asked me to delete my comments, and they will fix any problems?. Wow. this is how they've been doing their business. I think this should explains all why you shouldn't build your pool with them. they try to hide all of the problems and complaints. DO NOT BUILD YOUR BEAUTIFUL POOL WITH THESE CROOKS!

My previous negative remarks were a mistake and a misunderstanding on my part. Please know, that after having met Don Pierce, owner, I would recommend Mid City Pools to everyone and anyone I know. We have a beautiful pool that was built by Mid City in our backyard. It was the reason we bought the home in TC. It is the envy of all our neighbors, and, quite frankly, looks like a resort spa!

The previous home owner, unbeknownst to us, did some ridiculous things with coping that, long story short, not only negated his warranty, but cause severe damage to the coping in general (the moron had it faux painted with an experimental product). Don Pierce, owner of Mid City Pools offered to fix our coping AT A FRACTION OF WHAT OTHERS QUOTED US. $8K instead of the $15K-$20K others were asking. Don, Ross, Mike and the whole crew are upfront and honest.

They are giving of their time and explain everything in detail. After meeting Don yesterday, I was so impressed with his work, documentation (he had pictures of what the old owner did to mess up the coping) and made us fully aware of the fact that Mid City advised against such nonsense. I would recommend that anyone looking to build or refurbish a pool call Don at Mid City Pools in Hurst.

He has made every effort to help us out of a tough situation that he had no control over and do it at a fair price, in order to make us happy. This guy does beautiful work, is always upfront and has a heart! IF I COULD GIVE HIM 10 STARS, I WOULD!

Terrible experience! What a waste of my time. Very frustrating way they do business. Gave me an estimate and then when we said ok 1 week later decided to more than DOUBLE THE PRICE! Really in a week Why would anyone think this is good business policy. Get your numbers right the first time. I will take my business elsewhere.

We recently completed our pool by Mid City Custom Pools and they did a fantastic job. Family loves it! From the get go, they were a few steps ahead of the competition here in Southlake. Their design was unique and the quote was an easy 10k less than a local competitor. Building a pool was a longer process than expected, however Manager Eric was there every step of the way.

My only knock was that he should have been harder on me on a few upgrades! Regardless of the issue or question, Eric was quick to respond and correct the problem. Over communication key when building a pool and they nailed it! I would highly recommend them if you are considering a pool. It is a huge investment and you want it done right!

They built my pool wrong. A company who has built pools for as many years as they have you would think they would know what they are doing. I live in Trophy Club which has hills. I'm on a down slope so my neighbors water runs into my yard. I explained this before MCCP started to build my pool. I had countless people To my house to fix MCCPs mistake and all of them immediately noticed that my pool should have been built higher. I'm still trying to fix MCCP mess. On top of that when i reported to them what happens when it rains. It was VERY difficult for them to even want to help me. Poor customer service

After having 5 different pool companies, come out to the house, we choose Mid Cities. I had called 15 of the previous customers, from a list given to me, by Josh our designer. All 15 of their previous, customers had good things to say. So, we choose them. Our pool came out better then expected and Renee our Supervisor, was amazing during our entire build. Ross, the GM made us feel at ease, knowing they would support any, if any issues along the way and after the build. Josh, Renee and Ross, are all great to work with. Renee and me are still in communication, on how the pool is, even a month after its done. Great guy, Renee is! If your building a pool. Mid Cities, should be your only choice!

Must read to the end! Customer service seemed fantastic at first. Follow up and follow through was stellar! However we needed to call them back for an issue with the pool light, to which they said it was not under warranty and would be a service call and to call the contractor they recommended. All for an item that would probably take 20 minutes and a new light ring to fix.

The pool came with a 3 year warranty and still has a little under two years left. Not sure that means anything if Mid City Pools decides they don't want to honor it. We will just pay someone to come and repair. Wish their moral compass was a little stronger. I am so proud to update the above review with most deserving highest marks! Wow Mid Cities has restored my original perception of being a top self company!

I received a call from the owner whom read my review of dissatisfaction. He very professionally explained the breakdown in communication and was expedient to take care of the issue. This is the type of customer service we all hope to give as well as receive. I highly recommend using Mid Cities Pools for any goods and services they can provide. The entire Greene family absolutely will! Thanks Mid Cities!

These guys are very good at talking you into a contract but once you give them the first payment everything change; they stop following up with you, you never know when they going to show up unless you follow up with them. The contractors they use are average., if you are detail oriented, do yourself a favor and find a different company. This company don't care about the quality of the finished work and unless you are on top of them telling them what you don't like and or what is wrong they will just continue with the job in a very low level quality standards. Don Pierce, the owner was also very " attentive and polite "when I went to see him regarding some issues I was having with the work done; he made me believe that he will take " personal" care of the issues when in reality, he was just gaining time until the work was finished to drop his promises.

Make sure that you take your time to have everything well documented on the contract even the smallest detail, I made a mistake by not making sure that the gate I wanted was properly documented on the contract and ended up with a cheap gate that does not make any sense nor match my from gate. I was expecting that Josh the " designer " that came to my house was picking something similar to my from gate as I thought that one of the reason he came to my house was to make sure the job proposal/ design was compatible to the rest of my house; I judged the price that they charged me for the gate and really thought he took that into account. Legally I could not do anything since the measurement and material was what it was written in the contract but I expected better from this company.

My recommendation to you all, 1-If you like high quality finish, don't go with them. ( forgot to mention that the concrete slab they poured was off for a " few inches " and as a result the posts are not at the same level if you look at the bottom and that they Damaged my sprinkler system in the process which they fixed after the 3 time they came to try to fix it.) yes I know, I'm very picky.

But I paid for it and expected better quality. 2- If you still decided to go with them, make sure you take your time to document EVERYTHING you want even the most minimum detail that you might think is common sense; there is not such thing for them. 3- Do not expect them to do the job in the promised time or think they will follow up with you, you'll have to be on top of them. 4- Do not trust the owner ( Don Pierce) and if possible avoid to have " Don T " taking care of your project; he is not very helpful.