Griffin Pools & Spas

Great people, very knowledgeable. Always quick and friendly helping out.

I added a heater to my pool that was installed three years ago. I purchased both from Griffin Pools. The pool came out Excellent! However, when installing the heater I was told I needed to upgrade the wires to my pool panel and it was going to cost 1500 bucks. I just spent 8000 on the pool heater so I was not happy. What concerned me was the fact that I had a 100 amp pool panel box but wires that could only hold 50 amps so If I wanted to add anything to the panel box like for instance landscape lighting or some water feature or a pool heater.

I could not without upgrading the wires. I would have expected the Wiring to match the pool panel to allow me room to add as needed up to 100 amps. Now I have to find an electrician to install the correct wires to match the pool panel box before I can use this $8000 pool heater. I have lots of trees that block the sun so the water is always cold UGH! Hopefully, I can find one that wont cost me 1500 bucks. ** Be sure when you're told you can add all these wonderful things to your pool panel box confirm that the wiring is installed to match the box** Even the folks who came to install the heater wondered why the heavier wire wasn't installed to begin with its only 3 years old!

My wife and I took a monumental step of faith in purchasing a pool for our family. There were times when I questioned if it was the right decision. There were so many things to learn in what feels like so little time. I am forever grateful for the support that we have received since our pool has been installed. Robby Assemany has been a life saver for us. Anytime that we have had an issue, he's been there to walk us through it.

If he doesn't answer when we call, he always calls back within 24 hours to see what we need. It feels so good to know that you haven't been left alone after all monies have been paid (I've had that happen with other companies). We look forward to many years of family enjoyment with our new pool! I would recommend this company to my family and friends.

I bought my 14 foot Swim Spa there last year! Take my water samples there all year round! Customer Service is always outstanding!

Their contractor Chris sucks. I have been waiting over 9 months for him to put in my pool liner, I call and always get an excuse. It's always something, he didn't work today, it's too cold, and somebody's nose is sniffling. I don't know why I can't get it put in? I paid for the pool and can't even use it! In a couple of more days and it will be 10 months.

Sondra was very Friendly and Helpful. She helped me find my filters and cover that I needed. She talked me through what I needed to do. Thank You!

Had griffin come out to replace defective overflow valve installed by another pool company. When I first called their office Ali and Amanda were super helpful and prompt, they scheduled me right away. Ken came out and replaced my overflow valve he was very professional and knowledgeable he tested my motor and made all the necessary recommendations Brandon came out the very next day and was just as professional and knowledgeable with my motor repair/replacement. These folks are defiantly a 5 star pool service company. I will be using them for all my service needs in the future and I highly recommend them!

Supply chain issues. If you're wanting to see floor models it's hit and miss based on delivery schedules. But the staff do their best to show you what they have and describe the rest based on your questions. They are very willing to help. And if you're ready to purchase they are able to tell you the timeline of some of their models. This is great cause it allows you to plan for your install.

We contacted Griffin a few months ago for a pool quote. We waited over a month to get on the schedule to get someone to come out to our yard. Before they came, we had already spoken and planned to hire a landscaping company to do a retaining wall and flatten out our yard. On the day of the appointment, the salesperson met me at the gate of our yard, took a few steps into the backyard, saw the slope and immediately said, "Nope, this isn't going to work." He hadn't even heard what we planned to do with our slope or anything.

I was so taken aback! It was like he saw the slope and didn't care about our business any longer at all. My husband came out and told him more of a description of what we planned to have the landscaping company do to flatten out the yard with a retaining wall and showed him where we had envisioned the pool, etc. The entire meeting, I felt as if we were trying to sell the sales person on us getting a pool instead of the other way around!

It was the worst customer service and we felt like we were treated very rudely. He left and stated he was meeting with someone that day to discuss and would let us know if it 'could' be done. That was over a month ago and we haven't even heard back at all. Not even a "I'm sorry, it can't be done.". Just no follow-up?!?!?! What type of company does that to customers?

We wouldn't use them now even if we did receive a response, based on how we felt at that initial meeting. I get that the pandemic has really changed the needs of pool companies and they have been busier than ever because of it all, but to not even remotely care about potential customers and write them off because you just don't want to do the job?

That's unacceptable and I felt compelled to share this experience. Since one cannot respond to a response, I felt the need to edit my review based on your response. It's interesting to say that our yard is not conducive to the types of pools you all build, when in fact, we have had 3 other pool companies, who build the SAME pools you all build and not gunite, give us quotes and want to work with the 'little space' we have as you state.

I'm sorry that is what you were told, but the yard and the space was 100% absolutely NOT the problem. The problem, as it appears to be with a lot of the reviews we have read, is the rudeness of the salesperson and the lack of customer service and caring to do ALL jobs that are possible at this crazy busy time and not just cherry-pick the 'easiest' jobs.

I'm in customer service and 'being honest' as you put it, is WAY different than being short, rude and not even caring to listen to potential customers' ideas and plans before you actually step foot into their yard or then even following up and contacting them back to let them know that 'it just couldn't be done'. When in fact, it could and IS being done!

We are so thankful we found a wonderful and caring family-owned business who is more than happy to work with us and our yard to get our pool installed (interestingly enough. the same type you all install.) and backyard oasis done for us and by the end of this summer!

On the phone when scheduling an appointment they were dismissive and unpleasant. I decided to give them a try anyway and once they arrived to my house 2 months later check out my yard-they were incredibly rude. When greeting them I had my dog on a leash and was told to put him away. The pool man hadn't even looked at my backyard without telling me "I don't think we can do a pool here anyway." I just asked him to leave after that comment.

I would try another place! I am not one to write reviews when I have a bad experience but I think there was a lack of effort from this company. I believe because we are in the process of renovating our new home and live in a up and coming neighborhood he got the impression we didn't have the money for a pool, so he didn't want to waste the time. This was disappointing because we did have the money and the want for a pool. I'll be looking elsewhere and if you ask me you should too.

We have been going to Griffin Pools since we built our pool. We have never been disappointed and this last trip to see them was a perfect example as to why we use them for our pool needs. We needed a new salt chlorinator last year. We purchased it from Griffin even though there may have been better pricing on the internet, but what the internet didn't have was a store front and a name and face to work with.

Our purchase was made in April 2020, and beginning in May 2021, it was not working properly. Because this business really cares about its customers and desires to treat customers fairly, even though the chlorinator was out of warranty by a couple of weeks, they went above and beyond to help us and then provided us with a new one. That would NEVER happen on the internet, and because of that, we will be Griffin customers as long as we have a pool.

Special kudos to Allie A. and Jennifer W. For not leaving us with a defective piece of equipment. They truly went above and beyond for us. Go to this pool store. Develop a relationship with them and use them for all your needs. You won't be disappointed.

We purchased a Bullfrog spa from Griffin in 2014. The purchase experience and delivery and set-up were all great. We began having issues with the spa's performance well within our warranty time, and they sent their repairman out to look at it and they ended up replacing a part, with the trip charge, labor and mileage all being charged to us. This seemed to help for a short while, then we began experiencing yet another issue.

They sent the same repairman out, but this time he never knocked on the door to let us know he was here. He left no documentation, and they never called to talk to us about what was done or had any follow-up at all. We called to inquire as to the status and spoke to a very rude woman who abruptly told us there was a part on back-order. Again, we had no way of knowing the guy had even come out if he had not been seen by a neighbor, much less what had or had not been done.

After several weeks had passed we called again to inquire as to the status. At this time, we were told our unit may be out of warranty, although it actually wasn't, and it surely wasn't before all of this began. After checking through the records and speaking with the Bullfrog Rep who happened to be there that day, they were instructed to repair the unit under warranty.

We have never been able to get documentation on our subsequent service calls or what was done, and it seems they have not kept any records either. Well here it is, well out of warranty now, and the spa was never repaired correctly and when we call to ask for help, we are met with quite the nonchalant attitude you would expect from a large corporation, NOT your locally family-owned business.

They are not interested in helping us get our issues resolved in the least. This has been a dizzying experience of phone calls and following-up on our end and forgotten services on their end, instead of an ongoing working relationship. As of right now, my advice to you would be 1) Do not purchase a Bullfrog Spa as they are as equally difficult to work with and their product is obviously sub-standard, and 2) If you would like satisfactory service beyond your initial purchase and installation, look elsewhere. Once the purchase has been made, they have no genuine interest in helping you.

Very friendly sales person but not very knowledgeable. Only interested in discussing "standard" spa, did not want to discuss special ordered or anything other than what she knew about. No spam in showroom. Everything on back order to arrive in 3 months.

We are in the process of looking for a pool. Your salesman came out and gave us a quote. I am doing my due diligence and notice a few disappointed customers. What I am concerned with is many of their issues are not responded to by your company. It would help to see what complaints are lodged and how they were handled. In regards to your reply, there is a link that says Read All Reviews.

I clicked on it and many reviews dating back 1 year to 4 years come up. If you scroll, you will see 10 - one and two star reviews. Other than the reply regarding Covid and staffing, I see no replies. Yes, you get many 5 stars and that is wonderful. But several one and two stars, with no replies is concerning. S Respectively, JM

The staff here is fantastic, always helpful, willing and able to answer questions! Excellent customer service goes a long way and they always have the supplies I need.