Hallmark Spa & Pools

We always receive prompt and courteous service. Staff took the extra time to address all of our issues. They are family owned and support our military. Services: Swimming pool equipment maintenance, General repairs & maintenance

Seriously the most professional and friendly people to work with. I came across Mark on their YouTube channel and he immediately responded and and walked me through what I needed to do step by step. Every company should be like them! Services: Swimming pool crack repair, General repairs & maintenance

Have been going to them for years! Great people, professional and always willing to engage in discussion. Everybody I've recommended to go there have become permanent customers.

This place is the definition of customer service. Recently my wife and I purchased a spa with Mark's help. He is the definition of excellence customer service. From inquiry to delivery, he is a true professional. We will only be using hallmark for all pool and spa needs from here out. Bravo.

I have used Hallmark Spas and Pool for almost 15 years since our realtor introduced them to us when we bought a house with a pool. They have been in business over 50 years, and the mother still works there, along with her son and others. They are extremely knowledgeable and professional. They have done repairs on my pool sand filter, found and repaired leaks in my pool's lining, replaced my in ground pool's lining when it was time, helped me transition from chlorine to baquacil maintenance, tested my water and given recommendations, supplied all my chemicals for the pool, and more.

They give step by step instructions for treating the pool, opening and closing the season, correcting problems, and so much more. Always answer the phone patiently and give as much time as needed to satisfy your questions. Most recently, I couldn't get my pump to prime. After going for a lid replacement and o-ring, still wouldn't work. Mark, the son, has posted very helpful videos on youtube on priming the pump and I watched and did those but still didn't prime.

So he came out to our house with supplies to figure out what was going on. Fixed it simply, and didn't even charge! This is going above and beyond customer service! They are a full-service business and can help with absolutely anything related to pools, from creation to supplies to maintenance. They truly are the best!

I HIGHLY recommend! Will not go anywhere else! My Super pump motor was shot, I walked in without an appointment, Mark gave me my options. I decided to go with a new one since his price was right. He immediately set me up in minutes with a new one and I carried it home! He walked me through each stage of how to reinstall and my pool is back in business!

He is thorough, professional and made me feel like I was his top priority. He stopped what he was doing that day to make sure I had what I needed. Ive had pools my entire life but I will also add his YouTube videos have taught me a lot that I didn't know! I am fortunate to have found that 'small town feel' in Fayetteville! Can't thank you enough Mark!

Have a pool? Your visit starts with a comprehensive water test covering every aspect of water quality. This is a three generation business. A knowledgeable team member will review the printout of results, go over what you need, how much, sequence, and timing. The person will write it out step by step. They recommend only what you need. Competitive prices.

Want a Crystal Clear pool? Do what they tell you do. As far as additives such as algae control, chlorine, etc. you get what you pay for. We bought a house with a pool. They straightened out. It has been simple, economical, and a pleasure ever since.

Hallmark Spa and Pools built our family's pool and we have loved everything about it ever since. We also got a pool table for our game room and have really enjoyed that as well. We have never had any problems with either as they build their products with such great quality. The staff was very friendly and involved and made sure we were a top priority. They are very quick to answer any questions and are a great company to work with. I highly recommend Hallmark!

1st time in to the store to buy chemicals for our pool. Great customer service and willing to share their knowledge. 2nd encounter was OK though the person had an opinion on a pool system that is the opposite of the industry and all the other local professional pool companies, makes me wonder.

They stepped up and got the job done, after the last homeowner built the in ground pool with wood and two by fours and it collapsed, but he only told us in two years we need to replace the liner. Had another company promise to dig up the old pool and to put in a new in ground pool but instead made a big mess in our backyard & took our money. Thank you Mark & Sheila Scholz and your staff and the guys who done all this hard work. We love it and can't wait for summer to enjoy it.